About
IT By Design

We specialize in custom business solutions for MSPs. With our expertise and commitment to our clients' success, we create partnerships that take your business to the next level.

For over two decades, ITBD has lived in the MSP world

Today we’re the most trusted MSP for MSPs. We have spent 20 years building a team of highly trained technical talent that can support any MSP at a moment’s notice. We’ve developed and continue to refine an all-in-one software solution that helps MSPs manage staff, keep objectives on target, and build a strong and happy company culture.

We have given back to our community through our Build IT Initiative, which includes an annual conference focused on MSP growth by facilitating the sharing of knowledge and resources. And finally, we have built a community for our partners that is focused on growing their teams through professional development and leadership trainings.

ITBD in numbers

Worldwide
Facilities

0 +

Team
Members

Celebrating
20 Years!

Annual Build IT LIVE Conferences

Our journey

Our founders

For two decades, we’ve built ITBD with a strong sense of community firmly rooted in our principles and values. We’ve grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decisions that are best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches—and we treat your clients as if they’re our own.

That is exactly how we’ve grown IT BY DESIGN—with people first.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.