How AI Adoption for MSPs Is Shifting from Strategy to Execution
In the first part of my conversation, we spent time on how MSPs can bring AI to market in a structured way. That conversation was largely about strategy. This part is different. It’s about what happens once those conversations start happening with customers. And very quickly, you realize something has shifted. AI is no longer sitting in the […]
What My Dogs Taught Me About Being Human
Those of you who know me know that I am absolutely, unapologetically obsessed with my Lily. She was my first puppy, and while I love her and Maya with equal ferocity, there is a very specific tug that comes with your firstborn, whether that’s a child or, in my case, a Maltese. (God gave me boys. I bought two […]
Why MSP Peer Group Leadership Matters More Than Any Tech Shift
MSP peer group leadership refers to structured executive environments where MSP owners and operators sharpen decision quality alongside peers who understand the same operational pressures. Unlike general business coaching or vendor-sponsored events, these groups exist specifically to stress-test strategy, challenge assumptions, and build the kind of leadership clarity that no technology tool can provide. The room […]
MSP Technician Performance Metrics That Actually Matter
AI for MSPs: Why Mindset Will Define the Winners (Part 1) In this first part of my conversation on AI By Design, Ed Cordiano and I focused on the foundation behind everything else: the entrepreneurial journey, the power of community, and how AI is starting to reshape MSP service delivery, customer expectations, and business responsibility. This […]
The Best Valentine’s Day Gift Ever
OK, this might say something about me, but I’ll be honest: this Valentine’s Day, my husband got me a Claude Pro license and I was genuinely giddy. (I know. The nerd is fully out. Don’t judge me 😊.) My sons thought it was hilarious. Sunny thought it was perfect. And honestly, it was. And yes, it’s now March, and I’m just getting around to telling […]
What’s Different About the April AI Accelerator and Why It Matters
The AI Accelerator for MSP leaders is different because it moves beyond learning into execution. Instead of exposing leaders to tools or ideas, it focuses on integrating AI into real workflows, defining governance, assigning ownership, and building a 90-day execution plan. The result is measurable operational outcomes, not disconnected experiments that stall after initial momentum. There’s no shortage of AI […]
How MSPs Can Turn AI Adoption into a Real Go-To-Market Strategy
AI adoption for MSPs often begins with internal experimentation. But sooner or later, every MSP leader faces the same question: how do you take AI to market? In the first part of my conversation with Sanjay Khosla, CEO of Blueprint Helpdesk, we talked about where AI adoption really stands in the MSP industry today. Curiosity is high. Experimentation is happening. But […]
The Cost of Making Big Decisions Without Peer Context
MSP leadership decision risk rises sharply when strategic choices are made without external perspective. Decisions formed in isolation are reinforced by internal logic, untested assumptions, and unchallenged confidence. For MSP owners navigating AI investments, pricing shifts, and growth moves, the absence of peer context does not just slow you down. It increases the probability of […]
The Auditor I Didn’t Hire
When Your Son Starts Auditing Your AMEX So last week, we were sitting at the table and Rency (my EP) calls me laughing. “Kam, do I have an auditor now?” Apparently, my son Shaan had been reviewing charges on my AMEX (yes, he has it loaded on his phone, we’ll get to that) and spotted a charge at a bagel shop. He […]
AI Adoption for MSPs: Lessons from a Conversation with Sanjay Khosla
AI adoption for MSPs is one of the most talked-about topics in the channel right now. But in my conversations with leaders across the industry, I’m seeing a very different reality: curiosity is high, yet true commitment is still early. I recently spoke with my friend Sanjay Khosla, CEO of Blueprint Helpdesk, about what AI looks like in MSPs today on an episode of AI […]