One challenge of running a technology services business is the near-constant need to explore new tech offerings and understand what and when to pitch your clients. When facing the ever-changing landscape of products, vendors, new technology, and the business needs of your clients, how do you keep your competitive edge? In this session, we’ll discuss how to tackle the challenge that is innovation.

  • Stay one step ahead of the curve
  • The who and how of evaluating tech solutions and services
  • Making the right choice
  • When do you invest in refreshing your tech
  • Selling change to your clients

About Javid Khan

As CTO of a Master MSP, Javid Khan spends his days (and occasionally nights and weekends) making sure customers are happy. But often than not, he is leading a team of 200-plus service experts, creating the policies, documentation, workflow, and training needed to meet industry-standard and higher SLAs, ensure customer expectations are surpassed, and hold a global services organization accountable for seamless technology support.

Javid joined IT By Design almost 13 years ago, working through several roles, learning along the way. He’s developed a deep expertise in services delivery alongside technology savviness when it comes to keeping a global business operating smoothly, with collaboration and security held to the highest standard.

Before joining IT By Design, Javid was an IT manager. He earned his bachelor of arts in Pre-Medicine/Pre-Medical Studies from Saint John’s University. Javid lives in New York with his wife and two sons.

Invite Javid to be a speaker by contacting Gennifer Biggs, IT By Design,  (814) 449-2676