At IT By Design, we’re in the business of talent. Not just connecting the right people to the right companies, but engaging them long-term and helping to build a company culture that keeps them on your team. We all know unhappy people don’t deliver their best in the workplace, but changing your culture to raise that happiness quotient—and retain your talent—is challenging.

Our secret weapon is a simple equation for success—engage, encourage, empower.

Six elements interact to create that perfect balance: performance management, collaboration, understanding what employees are thinking, communication, engagement activities and the RACI chart. We’ll share our steps in two blogs; be sure to visit again and read the second part next week.

Inspiring Performance

To show each team member exactly what their role encompasses, how success is measured and where they fit the organization, start with a goal-setting sheet built on SMART objectives. That document is supported by individualized scorecards for every team member that integrate across the business, top to bottom. Leveraging a 9 box can help measure skills development and outline a focused career advancement path. Tying all these elements together are performance reviews—monthly, quarterly, and annually.

Collaboration is Key

By creating a forum within your business where teams discuss challenges and issues together, you help employees see challenges as something to solve as a team rather than an overwhelming individual task. With daily morning huddles, weekly team meetings, quarterly strategy sessions and an annual vision-building gathering, your team will feel invested, involved and engaged.

Understand Employee Thinking

Quarterly anonymous employee satisfaction surveys help provide a true indicator of how your team feels about their work and the organization. Remember, keeping the team informed of leadership’s thinking and planning is essential as well, so plan for monthly or quarterly skip level meetings and Town Hall gatherings. Always strive for an interactive agenda that encourages discussion and questions.