Introduction to KPI Dashboard and How Your MSP Can Leverage Them
Every business has certain indicators that need to be monitored, ranging from long-term aims to business-wide objectives. A dashboard showing data on key performance indicators (KPIs) is one tool for sharing such findings. When utilized appropriately, in conjunction with other contemporary analytics tools, KPI dashboards are a terrific method for you to enhance the […]
Honoring Commitments
Many of you know me through my writing, and I truly appreciate you tuning in each week. What I haven’t shared, is how much I love to dance. In fact, I take great pride in the type of friend that I am, and the way that I dance. I just love it. Almost as much […]
Using NPS Surveys to Measure and Enhance Customer Satisfaction
Measuring the customer experience seems like such a vague concept. What is the best way to obtain a measure that really represents consumers’ brand loyalty? Net promoter score (NPS) surveys is the answer. In this blog, you will learn all the important things about NPS, NPS surveys, how to calculate the score and its advantages. […]
How We Treat Others
You can tell a lot about someone by how they treat others. I remember being at a conference and learning a strategy that we use in our organization even today—the best way to learn a person’s true self is to take them to lunch (or dinner – tomato tomato). You see, when you take someone […]
All About Key Performance Indicators (KPIs) for MSPs
Measurement serves as a fundamental instrument in management, enabling us to assess the effectiveness of our efforts, showcase our worth, allocate resources efficiently and pinpoint areas for enhancement. This is precisely the role fulfilled by key performance indicators (KPIs). Key performance indicators represent the pivotal measurable markers of advancement towards predetermined objectives. This serves as focal […]
Employee Scorecards for MSPs: Definition, Benefits and More
Employee productivity or tracking their performance was formerly a problem for many managed service providers (MSPs). Along with this, most MSP employees were either unsatisfied or lacked motivation, or both. This changed after MSP leaders started using scorecards. The implementation of employee scorecards can contribute to a decrease in employee turnover rates and an improvement […]
The Bare Minimum
I woke up this morning to a text from my husband. Sunny is usually traveling and I wake up to a Good Morning or Gratitude moment from him. This morning, I did get my good morning, but he also shared a link to a podcast he wanted me to listen to. It was about the […]
A Bump in the Road
If you have ever attended an event, whether it’s an industry conference or hosted seminars, they are often paid for by the vendors in the solutions pavilions. These organizations pay a small fortune to attend events, and for many, the events budget is probably only second to their labor budgets. They are a huge investment […]
Customer Satisfaction Score: All you Need to know about CSAT
In the realm of managed service providers (MSPs), customer satisfaction score is probably the most important success metric. But how do you measure it effectively? CSAT and net promoter score (NPS) are the two key metrics that gauge customer sentiment and loyalty but how? In this comprehensive blog, we’ll explore everything you need to know about […]
Looks Can Be Deceiving
For many of us on LinkedIn, we’re ambitious, we have growth goals. Nothing wrong with that. We are constantly pushing ourselves to that next level, networking and making new connections, trying to make a name and place for ourselves. The only challenge, eventually, that takes a toll on us. While on the outside it may […]