Lessons in Leadership: Insights from Jim Turner and Reed Warren

In a recent episode of my show, I had the pleasure of engaging with two extraordinary leaders from the tech industry, Jim Turner and Reed Warren. Their entrepreneurial journeys are not just inspiring; they are rich with invaluable lessons that can resonate with anyone striving for success in business.  Jim Turner’s Journey: From Aspiring Employee […]

Navigating the MSP Journey: Insights from Industry Leaders

As the year drew to a close, I had the pleasure of sitting down with several influential leaders in the Managed Service Provider (MSP) space. Our discussions revealed profound stories of individual journeys, shared experiences, and the undeniable sense of community that defines our industry. These insights not only reflect personal growth but also highlight […]

Unleashing Opportunities and Building Winning Teams in the MSP Ecosystem

In the fast-paced world of Managed Service Providers (MSPs), navigating the balance between challenges and opportunities has never been more critical. Recently, I had the pleasure of joining Paul Hamilton and Tim Barton-Wines on a podcast to discuss the current MSP ecosystem and strategies for building winning teams.  It’s All About Teamwork  One thing I […]

From Grit to Greatness: Lessons in Leadership and Team Building with Beth Leonard

Picture this: You’re navigating the tumultuous waters of career transitions, battling adversity, and emerging stronger. One such inspiring journey is of Beth Leonard. I recently had the pleasure to sit with the inspiring COO of R3, whose journey from earning $8 an hour in retail to becoming the COO of a thriving IT company exemplifies […]

To Sell or Not to Sell: Navigating the MSP Exit Dilemma with Mit Patel

Picture this: You’re an MSP owner at a crossroads. On one hand, the market is buzzing with opportunities to sell, and on the other, your heart clings to the legacy you’ve built. The question looms: Should you sell your business or stay the course?  This dilemma isn’t just about numbers; it’s about identity, dreams, and […]

The New Era of Cybersecurity: How MSPs Can Protect the Kingdom from Modern Pirates

In the latest Sunny’s Silver Linings podcast, Sunny Kaila, CEO of IT By Design, recently sat down with Maggie MacAlpine, Director of Cybersecurity Partnerships and Cybersecurity Evangelism at Seceon Inc., to discuss a pressing issue transforming the landscape for Managed Service Providers (MSPs). In a world where small and medium-sized businesses (SMBs) are increasingly targeted […]

People First: Building a Winning Culture in MSPs with EOS

In a recent captivating Sunny’s Silver Linings podcast, Sunny Kaila, CEO of IT By Design, connected with industry experts Kelly Knight, CJ Dubé, and Mark O’Donnell from EOS Worldwide to unravel a powerful truth: people are the heart of every business triumph and challenge. Mark ignited the conversation with a striking statistic—82% of business issues […]

Building Bridges: The Power of Community and Collaboration in the MSP World

In a recent enlightening conversation between Sunny Kaila, CEO of IT By Design, and Brad Schow (VP- Business Transformation Evangelist, ConnectWise), the discussion centered on a vital truth in today’s business landscape: success thrives in a community built on collaboration and a go-giver mentality. As leaders in the Managed Service Provider (MSP) space, they shared […]

Embracing Failure: The Catalyst for Next-Gen Leadership

In a recent episode of the leadership podcast, Sunny Kaila, CEO of IT By Design, welcomed James Hwang, author of Dare to Fail. They discussed how redefining failure can become a powerful catalyst for personal and professional growth, reshaping leadership dynamics in today’s fast-paced business environment.  Redefining Failure: Turning Setbacks into Opportunities for Growth  James […]