Exploring MSP Evolution with 1Path’s Lori Patrick and Luca Jacobellis

This episode of the “Sunny’s Silver Linings” podcast, hosted by IT By Design CEO Sunny Kaila, featured insightful discussions with Lori Patrick, VP of Central Services at 1Path and Luca Jacobellis, Chief Operating Officer at 1Path. They explored the evolving landscape of managed service providers (MSPs), shedding light on industry trends, challenges and the growing […]

Damien Stevens: From a High School Dropout to a Tech Leader

In this episode of “Sunny’s Silver Linings” podcast, Sunny Kaila, CEO of IT By Design, brings to you the inspiring growth journey of Damien Stevens, Founder & CEO of Servosity. The conversation delved into Stevens’ entrepreneurial journey, the evolution of the managed services provider (MSP) industry, and the importance of differentiation and resilience.  Key Learnings […]

MSP Leadership & Growth Lessons From Wolf Consulting’s JB Lamb

In the world of managed service providers (MSPs), leadership takes on a whole new meaning. It’s not just about managing technology, but it’s also about nurturing a team, understanding clients’ needs, and staying ahead of the curve with innovation.  In this episode of the “Sunny’s Silver Linings” podcast, Sunny held a conversation with Jonathan ‘J.B.’ […]

Mastering Entrepreneurship: Insights from Mike and Patrick Clements

In the latest episode of the “Sunny’s Silver Linings” podcast, Sunny hosted Patrick Clements and Michael (Mike) Clements from SherpaDesk, two seasoned entrepreneurs, to gather insights from their entrepreneurial journeys.  From tackling the intricacies of startup SMBs and MSBs to fostering innovation and attracting top talent, their experiences provide invaluable insights, especially for those seeking […]

Elevating Team Engagement and Productivity: Insights from Sean Francis

In this episode of “Sunny’s Silver Linings” podcast, Sunny Kaila and Todd Billiar interacted with Sean Francis, CEO of Technology Assurance Group. Sean provided valuable insights into his journey toward enhancing team engagement and productivity, with a focus on collaborative practices rather than product-centric solutions. Challenges Faced: Overcoming Communication Hurdles  Sean candidly discussed the challenges […]

Leading With Purpose: How to Build High-Performing Teams and Company Culture

This episode of the “Sunny’s Silver Linings” podcast focused on “MSP talent needs and challenges”. Sunny talked to Jen Zaroski, Chief People Officer at VC3 and Todd Billiar, Director – Strategic Partnerships at IT By Design—two distinguished channel leaders. Sunny, Jen, and Todd engaged in a dialogue aimed at uncovering strategies for building high-performing teams […]

Building a Thriving MSP: A Winning Formula by William Flannery

In today’s cutthroat competition in the channel, is there a winning formula for managed service providers (MSPs) can apply to succeed? William Flannery, a seasoned leader in the MSP industry, discussed it with Sunny during this episode of “Sunny’s Silver Linings” podcast. William shared valuable insights on building a thriving MSP with a focus on […]

Decoding the Future of MSPs

What does the future of MSPs (managed service providers) look like? Get the answer from this episode of the “Sunny’s Silver Linings” podcast, hosted by Todd Billiar, Director of Strategic Partnerships at IT By Design, filling in for Sunny. In this episode, Todd talked to Ahmed Fadili from Focus Technologies and Chris Poulopoulos from New […]

Charting the Course: Insights and Strategies for MSP Success with Katrina Barnes

This episode of the Sunny’s Silver Linings podcast features Sunny’s conversation with Katrina Barnes, a prominent leader in the managed service provider (MSP) space. The discussion delved into various aspects of Katrina’s career journey, leadership insights and the evolving landscape of MSPs. In this blog, we’ll summarize the key takeaways from their conversation, touching on […]

Unveiling the Dynamics of Mergers and Acquisitions in MSP

In the first mergers and acquisitions panel of 2024, Sunny engaged in an insightful discussion with industry experts Sam Levy, Partner – M&A Execution (Drakestar) and Christian Fulmino, SVP of Corporate Development and M&A (Dataprise) about the intricacies, current state and future trends of mergers and acquisitions (M&A) in the MSP channel.  From this episode, […]