There’s No Traffic on the Extra Mile Road
I have a laundry list of wonderful sayings that often inspire my articles. One that stands out is from our team member Ankur, who frequently says, “There’s no traffic on the extra mile road.” I found it particularly fitting after our recent Build IT LIVE event. While I felt proud of all the wonderful content […]
NPS: An Early Warning System to Save You From Disaster
There are many data points that, when combined, reflect the state of your MSP, from earnings to valuation to operating profit. Each of them have ways to be improved and/or maintained. One of the key indicators of long-term success is your Net Promoter Score – aka, NPS. Why? Because it can have a direct impact […]