Stepping on Toes without Muddying Boots
I heard this wonderful saying a few weeks ago, during a conversation with one of our customers, Josh, and I think it is now my life’s mantra. Josh and I met at ChannelCon a few weeks ago and started talking about leadership styles. He is an avid John Maxwell follower as well, and also does […]
The Power of Active Listening & Feedback
Effective communication lies at the heart of any successful business. Active listening is more than just hearing words—it involves providing undivided attention, comprehending the speaker’s message, and responding with empathy and respect. For MSPs, mastering this art can significantly impact their growth in the channel and help retain their current customer base. According to research […]