Creating a positive Customer Experience during Crisis
It isn’t a secret that the ongoing pandemic has reshaped the global economy. As the economic impacts of COVID-19 remain, many of us are feeling our way towards understanding, reacting to, and learning lessons from rapidly unfolding events. The good news: These lessons can be used moving forward with any other crisis. As the founder […]
Building and Nurturing a High-Performance Sales Team
The importance of building a talented, reliable, well-trained sales team can’t be overstated. Regardless of the size and revenue of your MSP practice, you need a great sales team to consistently win new customers, upsell existing ones, and build a revenue engine that fuels long-term growth. Having said that, growing a successful sales team isn’t […]
5 Tips to Hire Virtually during Uncertain Times
The abrupt shift to working virtually has presented us with significant challenges across organizational strategy, internal communications, infrastructural logistics, and process flows. For MSPs—a business rooted in people and connections—the need to rely exclusively on virtual technologies to hire candidates can be a particularly difficult transition. For some companies, virtual hiring may have already be […]