Choosing Words Wisely
It’s not fair. Sometimes us leaders are put up to a different level of scrutiny than a regular employee would. The words that we say, when we say them, the tone in which we say them – they all matter. One word can often be the difference in a productive conversation and a complete breakdown […]
Timing is Everything
Have you ever had one of those weeks where you are a little testy? Maybe you are worrying about something, not sleeping right, stressed because of a deadline. It’s just one of those days, weeks, maybe month or months (I hope not????). Whatever it is, you aren’t the best version of yourself or, maybe it’s […]
The Power of Active Listening & Feedback
Effective communication lies at the heart of any successful business. Active listening is more than just hearing words—it involves providing undivided attention, comprehending the speaker’s message, and responding with empathy and respect. For MSPs, mastering this art can significantly impact their growth in the channel and help retain their current customer base. According to research […]
How to Engage Employees Who Are Returning to the Office
Returning to the office is at the forefront of everyone’s mind. While some may welcome this change, others may feel anxious, reluctant, or resistant. A survey by FlexJobs found that 65% of respondents want to remain in a remote work environment, 33% prefer a hybrid work schedule, and only 2% want to return to the […]
I’d Like to Buy a Vowel
Part of IT By Design’s mission is to provide tangible tips, or tools, that MSPs can implement into their leadership repertoire. Having spent the last five years learning, and being a student of leadership, I would love to share some of those learnings with you. So, this week we’re going to talk about how a […]