Size Doesn’t Matter
So last week, Thursday night in fact, it was 11 pm and I was about to go to bed. I had been up late working on some deliverables, so Sunny was already asleep. I’m turning off all the lights upstairs, checking on the kids, about to close my bedroom door and I hear the door […]
An Entrepreneurial Journey: One Lyft at a Time
It wasn’t the best trip home, but it provided me a learning lesson from my Lyft driver. You see, my flight got canceled at 11pm as I was heading home from Phoenix. Now, it’s been a long day, and although the airline paid for the hotel and travel to and from the airport, I was […]
Words Matter
Do you remember playing the telephone game? What would start as one sentence in someone’s ear, would eventually end up being a completely different understanding and context by the time the 10th person heard it. Every reiteration getting more distorted and exacerbated than the next. By the end of the line, the truth is no […]
Choosing an Employer Should Be Like Choosing a School
We all remember it: The nervous, sick-to-your-stomach feeling when opening the admissions letter on decision day when we were choosing our higher education. For most of us, junior year of high school was filled with SAT prep work, school visits, and decisions about what we wanted to be when we “grow up.” It was an […]
Leading This Next “Generation Whatever”
Last week I shared with you the experience I had in seeing my two oldest boys get into the schools of their choice, and what I learned during that process. Now all of you know that I have three boys, and many of you have probably already met my youngest son, Shaan. Today, I want […]
Mentoring Matters: Essential for Leaders, Teams, and Your Business Success
One of the subtle elements of leadership is mentoring. Not only do all leaders need to find their own—men and women who inspire them, hold them accountable, challenge them—but they need to be mentors themselves. And perhaps most importantly, leaders need to tackle the challenge to create a culture to nurture mentoring from top to […]
Rev-Up Your Revenue Engine: Do You Have the Right Sales Drivers on Your Team?
Rather than having false starts with the wrong salespeople, you must know what KPIs need to be measured to build your perfect winning sales team. But who has the time for KPIs (and what exactly are they)? We will walk you through WHY you need to measure and how to identify and then execute toward […]
MSP Match.com: Swipe Right On the Right Candidates
Let’s talk about the must-dos for creating a team that truly puts the right person in the right role within your organization. With so many factors playing into a good hire, you need to understand both the role and also the type of personality needed to be successful in that position. Then you need to […]
Work Smarter, Not Harder: Improve Your Customers Experience Through Nurture Campaigns
As MSPs, we are in the services industry, meaning we all work hard to build good partnerships with our customers. Every single interaction with them—from the first marketing touch to onboarding and eventually QBRs—adds to that relationship. When you are building long-lasting partnerships, you are nurturing that customer but also growing your entire brand reputation […]
My MSP’s Sad, Bad, Terrible Day: What To Do When Disaster Strikes
When crisis strikes and the world feels like it is ending, are you ready? For an MSP, perhaps it is a downed network, your cloud disappears or a cyberattack hits home. Trust us, we’ve been there. When you are suddenly plunged into a technology or business disaster—or even a natural disaster—what is your plan? In […]