The New Era of Cybersecurity: How MSPs Can Protect the Kingdom from Modern Pirates
In the latest Sunny’s Silver Linings podcast, Sunny Kaila, CEO of IT By Design, recently sat down with Maggie MacAlpine, Director of Cybersecurity Partnerships and Cybersecurity Evangelism at Seceon Inc., to discuss a pressing issue transforming the landscape for Managed Service Providers (MSPs). In a world where small and medium-sized businesses (SMBs) are increasingly targeted […]
Building Bridges: The Power of Community and Collaboration in the MSP World
In a recent enlightening conversation between Sunny Kaila, CEO of IT By Design, and Brad Schow (VP- Business Transformation Evangelist, ConnectWise), the discussion centered on a vital truth in today’s business landscape: success thrives in a community built on collaboration and a go-giver mentality. As leaders in the Managed Service Provider (MSP) space, they shared […]
Elevate Your Business with Cost Plus: Transparent Scaling Made Effortless
Your MSP’s most valuable assets are undoubtedly your employees. Yet hiring, engaging and managing them can sometimes feel like a big challenge—especially with unpredictable costs and a lack of transparency. That’s where IT By Design’s Cost Plus model comes in. Cost Plus is designed to simplify how you scale your workforce, making growth easier and more […]
Strategic Growth and M&A Insights: A Conversation With Christopher Vollmond-Carstens
In the latest episode of Sunny’s Silver Linings podcast, hosted by IT By Design CEO Sunny Kaila, the focus is on the dynamic world of mergers and acquisitions (M&A) within the managed service provider (MSP) industry. Sunny sat down with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., to delve into current trends, strategies for […]
Damien Stevens: From a High School Dropout to a Tech Leader
In this episode of “Sunny’s Silver Linings” podcast, Sunny Kaila, CEO of IT By Design, brings to you the inspiring growth journey of Damien Stevens, Founder & CEO of Servosity. The conversation delved into Stevens’ entrepreneurial journey, the evolution of the managed services provider (MSP) industry, and the importance of differentiation and resilience. Key Learnings […]
How Employee Recognition Programs Can Help Your MSP Grow?
Employees seek fair treatment, along with competitive pay and benefits, to contribute meaningfully and feel valued at work. Many MSPs, just like other organizations, run continuous programs for employee recognition to express gratitude to their employees for a range of accomplishments. Employee recognition programs are a great method to acknowledge the accomplishments of your […]
Using NPS Surveys to Measure and Enhance Customer Satisfaction
Measuring the customer experience seems like such a vague concept. What is the best way to obtain a measure that really represents consumers’ brand loyalty? Net promoter score (NPS) surveys is the answer. In this blog, you will learn all the important things about NPS, NPS surveys, how to calculate the score and its advantages. […]
Charting the Course: Insights and Strategies for MSP Success with Katrina Barnes
This episode of the Sunny’s Silver Linings podcast features Sunny’s conversation with Katrina Barnes, a prominent leader in the managed service provider (MSP) space. The discussion delved into various aspects of Katrina’s career journey, leadership insights and the evolving landscape of MSPs. In this blog, we’ll summarize the key takeaways from their conversation, touching on […]
The Art of Attracting and Retaining Talent in the MSP Industry
In a recent podcast episode, Sunny welcomed two prominent leaders in the MSP (Managed Service Provider) industry, Michelle Accardi and Victoria Tovar, to share their experiences and insights. The conversation covered various aspects of running successful MSP businesses, focusing on financial planning, cybersecurity, culture building, attracting and retaining talent, and team building. Financial Planning and […]
Navigating Success in the MSP Space with Chris Caprio and Celeste Ryan
Want to learn the secrets of navigating success in the MSP space? Learn it in this episode of our “Sunny’s Silver Linings” podcast. In this episode of the “Sunny’s Silver Linings” podcast, Celeste Ryan, Chief People Officer of Evergreen Services Group and Christopher Caprio, CEO of Focus Technology share their insights on the challenges faced […]