Why Does Resiliency Matter at Work?
I’m talking about resiliency again, today, because I think it’s really important. My colleague Kyle Vlack recently shared a great saying with me about how he manages the inevitable rejections in his sales role, and builds his own resiliency: ‘Some will, some won’t, so what, next.’ He’s found a great way to keep himself centered […]
Your Grit Score
So, I’m finally back from my two-week trip to India. It was a LONG trip, but I learned so much in that time that I will be sharing with you over the next few weeks. This week, I wanted to share one of the lessons we received on grit. During our retreat, we were scheduled […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]