Risk Identification and Mitigation Process
Do you regularly identify the risks for your projects and plans? I find that many people (myself included), don’t actually go through a robust risk identification / mitigation process – which puts our success at risk. Every time I fail to do this, and it comes back to haunt me, I am reminded of that […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]