Why Does Resiliency Matter at Work?
I’m talking about resiliency again, today, because I think it’s really important. My colleague Kyle Vlack recently shared a great saying with me about how he manages the inevitable rejections in his sales role, and builds his own resiliency: ‘Some will, some won’t, so what, next.’ He’s found a great way to keep himself centered […]
This Meeting Should Have Been An Email!
Looking to learn the art of scheduling an effective meeting? Read this week’s Teaching Tuesday to find out. Most people have so many meetings on their calendars that they can’t finish their ‘actual’ work. Can you relate? This is especially critical as we all try to do more with less resources. Adding insult to injury, […]
IT By Design’s Kam Kaila and Rita Hayre Named to CRN’s 2023 Women of the Channel List
MARLBORO, NJ – May 8, 2023 – IT By Design, the providers of BPO talent and training solutions for channel partners and businesses, is proud to announce that two of its executives have been named to the 2023 CRN Women of the Channel list. The company’s Partner and President Kam Kaila, and Chief Learning Officer […]
Deep Dive into Workplace Coaching
Last week, I told you all about my conversation about how leaders bear responsibility for our team members not being successful if we haven’t taken the time and effort to provide them with feedback or coaching. As I was discussing this with another colleague, they were surprised by my focus on coaching to help my team members […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]
Key Differences Between Groups and Teams
We talk a lot about wanting our teams to be successful and the importance of having leaders with good leadership skills to ensure the success of our teams. But do we know what teams actually are, and how they are different from a group? It’s important for leaders to understand these definitions so that they […]
Effectively Implement People Change Management
MSPs are well aware of technical Change Management processes, and there are a lot of processes in place to help support the success of these changes. Where there is a gap, however, is with people Change Management processes. As any leader who has tried to initiate a change for people, things can go wrong, very […]
Empowering Managers for Organizational Success: The Importance of Leadership Training
Investing in leadership training for managers is essential for the success of any organization. It equips managers with the knowledge, skills, and abilities they need to lead their teams effectively, engage their employees, manage employee performance, solve problems, and enable succession planning. Historically, it is the best engineer who is promoted to become a supervisor […]
Is There a Formula to Kickstart Employee Engagement?
This week, we’ve been at IT Nation’s evolve peer group meetings, presenting our Quiet Quitting presentation as subject matter experts. In the last four months, we have shared this information and data with over 300 organizations, along with a framework to help address this issue within their organizations. When we’re talking about employee engagement, the […]