Four Steps to Objectively Manage and Develop Employee Performance
Whether you have a few team members or many, managing and developing their performance can be a daunting responsibility. From setting clear expectations to creating a career pathway, there’s plenty to do. But fear not! With just four key steps you can clearly articulate competencies for each role in your organization to ensure the overall success of […]
The Value of Collaboration
Recently I was on a wonderful trip to Switzerland with some friends. First, it’s a beautiful country, with extremely friendly people, very clean public restrooms and the best chocolate in the world– what’s not to love 🙂 During that trip, I learned the value of collaboration. There are multiple examples, not just one, that I […]
The Importance of Securing Your Top Talent
Your MSP is most likely comprised of many facets of talent, from in-house team members to remote workers to third-party contributors. Each of them add tremendous value to your services – especially your top talent – so it’s imperative that you do everything possible to keep them satisfied in their roles and not jump ship. […]
Business advice from a 13-year-old future entrepreneur
You know the saying, “From the mouth of babes”, well the below advice will hopefully go to a smart entrepreneur’s ears. Last month, when Sunny and I were in India, we took Shaan, our youngest, with us. He had the opportunity to interact with our partners, ITBD leaders and community members, but he also had […]
Working Your Mind is Like Exercise
Every morning, or at least three to four times a week, most of us try to get up and go to the gym. In our minds, we know it’s important to exercise. A healthy body requires good nutrition and an active lifestyle. Whether that’s going for a run, taking an evening walk, or maybe you’re […]
The “L” Word: Better Listeners Make Better MSP Leaders
A list of qualities that make good team players and leaders will always include honesty, reliability, accountability, passion, etc. But rarely do you see “listening” on that list. That’s sad because being an attentive listener is absolutely necessary for personal and professional growth. Why? Because even though we’re conditioned to believe that speaking is where […]
How a Dance Video Can Help Build Your Culture
This past week we celebrated IT By Design’s 20th anniversary in our Chandigarh, India, office. We had 350 of our team members join us for a huge celebration. There were gowns, men in tuxes, wonderful food, and an abundance of dessert – it was great! One of the highlights of the evening was a “mashup” […]
Key MSP Strategies for Retaining Your Top Talent
One of the biggest challenges you face as an MSP is retaining talent, right? We know that the benefits of high employee retention rates can be huge: higher productivity, improved client satisfaction, and greater revenue for our organizations. So, we need to find key MSP strategies to retain our best team members because they’re like […]
Your Grit Score
So, I’m finally back from my two-week trip to India. It was a LONG trip, but I learned so much in that time that I will be sharing with you over the next few weeks. This week, I wanted to share one of the lessons we received on grit. During our retreat, we were scheduled […]
Knowing Your Worth
I wanted to share a story with you, a very personal story. I believe many of us often don’t know our own self-worth in a world that’s dealing with a lot of mental health issues. As a mom, it hit home for me when my confident and strong 20-year-old, who is studying at Cornell and […]