How Accurate are Online Reviews?
I hate bullies. Yes, hate is a strong word, but very apt in this situation. The other day I was getting ready for a trip, which included getting my nails and eyebrows done. As I was sitting in the chair for my eyebrows, the business owner received a phone call. Was I listening to her […]
Why Resiliency is a Make-or-Break Factor
The ability to withstand, adapt, and thrive in the face of challenges and disruptions is more critical than ever. Resiliency has become a make-or-break factor for MSPs as the world grapples with cybersecurity threats, supply chain disruptions, shifting customer expectations and a complex regulatory environment. According to PwC’s Global Crisis and Resilience Survey 2023, a […]
How to Address Job Misery
I just got back from my girls’ trip to Venice and obviously, we ate too much. So, what’s the first thing we planned to do—hit the gym. I like to listen to audiobooks while I’m in the gym. This Tuesday morning, I was listening to Patrick Lencioni’s “The Truth about Employee Engagement” and wow, did […]
Transactional Versus Transformational Leadership: Why You Need Both
In leadership lore, there are two main types of leaders, the transactional leaders and the transformational leaders. It’s become canon that transformational leaders are the best. They are responsible for inspiration and vision. Superhero CEOs are invariably of the transformational type – everybody knows who Steve Jobs and Elon Musk are. At some point, a […]
A Fable of an Unfortunate Salesperson
Before I begin, I want to be clear. I truly appreciate and value good salespeople. It’s a hard job. We have to deal with “difficult” customers and a lot of rejections. So, most times, I will 100% be on the side of the salesperson – unless it was this past Monday. Oh lord, where to […]
Why we all need a Time Out
Work, work, work. Many of us are ambitious and focused individuals in high-performing roles. That means we do a lot of work. We also manage our home life, and while we love our spouse and kids (most of the time????), that too, sometimes feels like work. Maintaining a social circle and physical activities often turns […]
7 Successful Conflict Management Skills Every Leader Needs to Know
Strife is an inherent part of human interaction, from small disagreements to large blowout disputes. In the technology realm, knowing how to handle these situations can make a significant positive impact on daily operations. Defined as a clash of interests, values, or goals, conflicts can arise between MSPs and their clients, within internal teams, or […]
See What I Do
Last week, we came back from Build IT LIVE. Sorry to all my avid followers, I needed a rest week. Hosting a four-day conference for 500+ people is a lot, and I was mentally exhausted—as was the entire team. With a week gone, I have been able to rest up, and will be sharing a […]
How Accountability Culture Propels Growth
Due to the demanding nature of the IT industry, professional responsibility is vital in the face of complex problems, tight deadlines, and high client expectations. These challenges can swiftly lead to frustration, complacency, and poor decision-making—which can negatively affect both employee morale and the quality of services provided. Creating a culture of accountability in today’s workplace […]
What’s Your ‘Moonshot’?
On September 12, 1962, President John F. Kennedy was at Rice University. The United States and Russia were in the middle of the Cold War, but the Space Race was just starting out. He was speaking to students when he shared these now famous words “We choose to go to the moon in this decade […]