How to Structure Effective One-on-One Meetings for Maximum Productivity
Regular one-on-one meetings between managers and employees play a crucial role in fostering open communication, setting goals, retaining good employees, and enhancing productivity in your MSP. However, without proper structure and preparation, these meetings can be unproductive and fail to achieve their intended outcomes. Let’s explore the essential steps to ensure a successful meeting, including […]
Diversity, Inclusion, and Pride
What does inclusion mean and what steps can you take to ensure that your organization is inclusive and diverse? Find out in this week’s Teaching Tuesday! Happy Pride Month, everyone! In June, we celebrate pride month to show support and reinforce inclusion for people of the LGBTQIA+ community. As organizations, this provides us with a […]
How to Connect with People in 5 Minutes
Many of you may or may not know, but I like to do presentations. For the past seven years, I have been doing speaking sessions for the channel on topics that impact MSPs. Over the years I have learned how important it is to connect with people with an audience, whether it’s a group of […]
Cognitive Bias and Its Common Types
What is cognitive bias and what types of biases do we experience in our lives? Read this week’s Teaching Tuesday to find out. I had a conversation with someone this weekend which really made me think about how we make decisions about the information we receive, and what we do with that information. The human […]
Can MSPs Obtain a True ROI from Industry Event Attendance?
Trade shows are a staple of life in the IT channel. Whether joining thousands of peers for a vendor, distributor, or association event or participating in much smaller regional or local roadshows, an MSP could travel someplace new almost every week of the year. The time and financial investments can be substantial. Between the lost […]
What Care Bear Are You?
When I was a child, one of my favorite memories was of Saturday mornings. We lived in Surrey, on 64th Ave, in a yellow and brown two-story house. I had a head of curly hair, loved to dress up, and loved my Saturday mornings. I’d get up at 6am because the cartoons were coming on […]
How to Sustain a Strong Culture – Even After an Acquisition
Building and sustaining a strong culture in your MSP is quite a challenge, but even more so when you grow your company with mergers and acquisitions. So now you have to find a way to carry your culture into the acquired company and hope they welcome it with open arms. Kevin Blake has done that […]
Four Steps to Objectively Manage and Develop Employee Performance
Whether you have a few team members or many, managing and developing their performance can be a daunting responsibility. From setting clear expectations to creating a career pathway, there’s plenty to do. But fear not! With just four key steps you can clearly articulate competencies for each role in your organization to ensure the overall success of […]
The Value of Collaboration
Recently I was on a wonderful trip to Switzerland with some friends. First, it’s a beautiful country, with extremely friendly people, very clean public restrooms and the best chocolate in the world– what’s not to love 🙂 During that trip, I learned the value of collaboration. There are multiple examples, not just one, that I […]
Let’s Talk ESG – Environmental, Social, and Governance
Let’s talk ESG today. What is ESG, you ask? It represents the environmental, social, and governance information about a firm. In January 2023, at the World Economic Forum (WEF) Annual Meeting in Davos, Switzerland, global leaders from businesses, governments, and civil sectors met to discuss the priorities for the coming year. Why does ESG matter […]