10 Important Questions to Ask Helpdesk Service Providers
When an MSP outgrows its in-house support capabilities, outsourcing to a reliable helpdesk partner can bring both tangible and intangible benefits. The challenge is that everyone has a different idea of what a great helpdesk service delivers. Some businesses give more importance to 24×7 availability while others are more interested in high customer satisfaction scores. […]
MSP Talent Blueprint Series – Performance Management
Step 3 – Performance Management June 7th 1-2 pm EST An effective performance management process serves as the foundation for aligning the individual’s efforts with the MSP’s strategic goals. Though it requires time to plan and implement, it can save MSPs and their employees significant time and energy. Most importantly, it can be a very […]
MSP Solution Series: A Better Way to HelpDesk
MSP Solution Series Your Help desk is often the first impression of your MSP. Learn how to give your customers a much better Help Desk experience. Learn how machine learning, AI, and a limitless talent pool combined can provide the most responsive, intimate, and profitable Helpdesk service imaginable, resulting in: Improved First Call Resolution Increased […]
MSP Talent Blueprint Series – Recruiting and Acquisition Strategies
Step Two – Recruiting and Acquisition Strategies Successful talent acquisition and recruitment is arguably one of the most important drivers of a business’s success. It includes the process of identifying, attracting, selecting, and on-boarding highly qualified individuals. This means that talent acquisition not only begins but is a key part of the employee journey. An […]
Sikh Chamber of Commerce Global to Honor Community Influencers at 8th Annual Gala
#RiseTogether event recognizes recipients for their positive local and worldwide impact Piscataway, NJ – March 31, 2022—The Sikh Chamber of Commerce Global (SCC) will host its 8th annual Gala where eight leaders of the Sikh community will be honored for their positive influences home and abroad. The individuals include a former New Jersey Attorney General, […]
Build IT LIVE 2023
WE LOVE LEARNING Over the last 20 years, IT By Design has grown from a small MSP in New York City to a global provider of talent solutions for MSPs with over 600 team members around the world. How did we do it? Through our love, and intentionality, of learning from others. It’s why we […]
MSP Talent Blueprint Series – Define and Build Out Your Talent Strategy
Part 1 – Define and Build Out Your Talent Strategy What is a talent strategy? The most common definition is broad: it’s how you source, hire, onboard, engage, and retain talent. Having strategic talent management gives organizations the opportunity to attract the most talented and skilled employees available. It creates an employer brand that could […]
Why a Great Company Culture Starts with Great Employee Experiences?
Your team members are your greatest asset and the lifeblood of your company. Whether they’re in-house or remote, keeping them happy today and tomorrow will help you reduce staff turnover which significantly impacts your client retention and profitability. In this webinar, we’ll share ways to give all your employees a great experience so that your […]
IT By Design Recognized on CRN’s 2022 MSP 500 List For Innovative Approaches to Providing Managed Services
Master MSP leverages 20 years of experience to offer small businesses custom IT solutions that enhance network operations, grow talent, and boost profitability Jersey City, NJ―February 14, 2022— IT By Design (ITBD), a Master Managed Services Provider (MMSP), proudly announced today that CRN®, a brand of The Channel Company, has once again named the company […]
Employee Engagement & Retention Strategies Webinar
As owners and leaders of MSPs, you know how staff turnover affects your client retention and profitability. WHAT – Webinar on Employee Engagement & Retention Strategies. WHY – MSP Partners need for a talent strategy in 2022 WHO – For MSP Owners, CEOs, HR Managers, Service Managers facing Employee Engagement & Retention Challenges Watch Now