All About Key Performance Indicators (KPIs) for MSPs
Measurement serves as a fundamental instrument in management, enabling us to assess the effectiveness of our efforts, showcase our worth, allocate resources efficiently and pinpoint areas for enhancement. This is precisely the role fulfilled by key performance indicators (KPIs). Key performance indicators represent the pivotal measurable markers of advancement towards predetermined objectives. This serves as focal […]
Employee Scorecards for MSPs: Definition, Benefits and More
Employee productivity or tracking their performance was formerly a problem for many managed service providers (MSPs). Along with this, most MSP employees were either unsatisfied or lacked motivation, or both. This changed after MSP leaders started using scorecards. The implementation of employee scorecards can contribute to a decrease in employee turnover rates and an improvement […]
Customer Satisfaction Score: All you Need to know about CSAT
In the realm of managed service providers (MSPs), customer satisfaction score is probably the most important success metric. But how do you measure it effectively? CSAT and net promoter score (NPS) are the two key metrics that gauge customer sentiment and loyalty but how? In this comprehensive blog, we’ll explore everything you need to know about […]
Transactional Versus Transformational Leadership: Why You Need Both
In leadership lore, there are two main types of leaders, the transactional leaders and the transformational leaders. It’s become canon that transformational leaders are the best. They are responsible for inspiration and vision. Superhero CEOs are invariably of the transformational type – everybody knows who Steve Jobs and Elon Musk are. At some point, a […]
New and Improved Team GPS for Effortless Employee Engagement
An underrated growth strategy is to engage, guide and nurture the beating heart of your organization—your employees. Engaged employees who understand the role they play in the larger scheme of things can help you unlock greater growth, foster innovation and achieve remarkable success. We’ve built Team GPS, our talent operating system, to help you do […]
How to Monitor and Measure Team Success
Imagine a symphony without its various instruments working in harmony or a puzzle with missing pieces—such scenarios highlight the indispensability of effective teamwork and collaboration. For MSPs who juggle multiple clients and projects, the challenges and benefits of productive workforce management are especially pronounced. CompTIA’s IT Industry Outlook 2023 backs that up, validating that improving […]
Leading Managed Service Provider Debuts Performance Management Operating Platform to Improve Employee and Customer Engagement, Retention
Jersey City, NJ, August 31, 2021 – IT By Design (ITBD), a Master Managed Service Provider, today introduced Team GPS, a business operating system that centralizes the traditionally disparate tools for engaging and retaining customers and employees, generating greater satisfaction for both populations while driving higher profitability for MSP businesses. ITBD, a market leader in delivering […]
#Leadership Goals: Building Employees into a High-Performing Team
Growing your business is great, right? Yes, but every organization struggles as the company evolves. As a business grows from a single-person startup about to hire its first employee to a team of 5—then 10, 20, 50—new challenges arise. People are the heart of any service business, so taking those individual hires and building them […]
Can Professional Development Be the Key to Your Next Great Hire?
Low unemployment is good, right? It can be, but for MSPs, a lack of talent can jeopardize success goals such as scaling and team stability. In fact, when the U.S. Bureau of Labor Statistics reported in June 2019 that the unemployment rate for technology jobs in the United States was at a 20-year low of […]