The Critical Foundations of Building a Culture of Community
When I first arrived in America from India as an 18-year-old boy, I barely knew how to speak proper English and certainly didn’t know what a culture of community was. Then, as I received my computer science degree and started my own tech support company in New York City, I barely knew anything about running […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]
Solve Hiring, Retention Challenges With Strong Employee Experience
Most MSPs face significant challenges when it comes to hiring and retaining top talent. According to a recent report by CompTIA, 55% of MSPs cite hiring and retaining staff as their top concern. And it’s no wonder given that the average turnover rate for MSPs is around 20%, according to Channel Futures. The good news […]