From Prospect to Partner: Onboarding for immediate value, long-term success
You won the sale, and now it’s time to show your new customer that you can deliver on your promises. Onboarding is a simple word for a complex process that can mean the difference between a positive long-term partnership and a new customer lost forever. Many companies focus solely on the technology onboarding tasks but […]
How to Be Switzerland in the MSP Community: The Art of Friendly Competition
The MSP community is a close-knit part of the technology industry, and sometimes that can make things, well, uncomfortable. For many vendors and Master MSPs, navigating the fine line between partnership and competition can be challenging. Frankly, it can be equally difficult for MSPs at times. In this session, we’ll discuss Vendor partnerships Balancing partners […]
Build IT Day 2: Become a Leader Your Team Loves to Follow
John C. Maxwell, a renown leadership coach, led day 2 of Build IT Virtual, talking passionately about the difference between leaders people love and becoming a leader that your team wants to follow. He offered several suggestions about how leaders can make people feel valued, inspired, and empowered. Make sure you understand what your team […]
IT By Design Extends Services Support for Two Key MSP Vendors
Master MSP expands tool-agnostic approach by adding Datto, Kaseya expertise to its engineering services