Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]
Solve Hiring, Retention Challenges With Strong Employee Experience
Most MSPs face significant challenges when it comes to hiring and retaining top talent. According to a recent report by CompTIA, 55% of MSPs cite hiring and retaining staff as their top concern. And it’s no wonder given that the average turnover rate for MSPs is around 20%, according to Channel Futures. The good news […]
CEO Perspective: Top 3 Tech Talent Challenges
I always enjoy speaking with fellow CEOs in the MSP channel and sharing thoughts with them on many topics that we encounter daily. The topic that comes up quite often regards tech talent challenges, especially since the pandemic. Talent shortages. Quiet quitters. Remote workers. Retention. So, from those great conversations I have ranked what I […]