The Art of Attracting and Retaining Talent in the MSP Industry
In a recent podcast episode, Sunny welcomed two prominent leaders in the MSP (Managed Service Provider) industry, Michelle Accardi and Victoria Tovar, to share their experiences and insights. The conversation covered various aspects of running successful MSP businesses, focusing on financial planning, cybersecurity, culture building, attracting and retaining talent, and team building. Financial Planning and […]
7 Steps to Learn the Psychological Safety Dance
Have you seen the Safety Dance music video? For those of you who need a refresher: It’s a weird one isn’t? But it’s interesting how artists, like this, don’t get punished or humiliated for speaking up with ideas, question, concerns or mistakes. “The Safety Dance” is a perfect example of how psychological safety can allow […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]
Top Tips for Retaining Top Talent with Sarabjit Singh
Looking to unlock the insider secrets to retaining top talent in the world of MSPs? Look no further than the latest episode of the “Sunny’s Silver Linings” podcast featuring Sarabjit Singh, CEO of Five Rivers Technology. Tune in for actionable insights from one of the industry’s leading experts and use his experience to propel your […]
Rethink and Reimagine Your 2023 Talent Strategy with Keith Fast
Keith Fast from Tech Impact Solutions, LLC, strongly believes that to hire and retain top-notch talent, you must recognize what is most meaningful to the candidate. In this episode of “Sunny’s Silver Linings” podcast, Keith and host Sunny Kaila chat about what drives the new-generation workforce, redefining company culture, and the key challenges for MSPs […]