Employee Scorecards for MSPs: Definition, Benefits and More
Employee productivity or tracking their performance was formerly a problem for many managed service providers (MSPs). Along with this, most MSP employees were either unsatisfied or lacked motivation, or both. This changed after MSP leaders started using scorecards. The implementation of employee scorecards can contribute to a decrease in employee turnover rates and an improvement […]
Customer Satisfaction Score: All you Need to know about CSAT
In the realm of managed service providers (MSPs), customer satisfaction score is probably the most important success metric. But how do you measure it effectively? CSAT and net promoter score (NPS) are the two key metrics that gauge customer sentiment and loyalty but how? In this comprehensive blog, we’ll explore everything you need to know about […]
How Rewards & Recognition Programs Reward Your MSP
Employee rewards and recognition programs are gaining popularity among managed services providers (MSPs) as a way to increase employee engagement and reduce turnover. In fact, a survey by the Society for Human Resource Management found that 70% of organizations reported increased employee engagement after implementing such programs. The financial benefits are clear, too. The Incentive […]
IT By Design Debuts New HR Software for MSP Channel
Talent, helpdesk, and NOC (network operations center) provider IT By Design is developing Team GPS, a cloud-based application that is designed to help MSP employees on their career journeys. Among the capabilities to note: Team GPS helps MSPs to manage their employees; job performance and satisfaction; workforce culture; and overall business planning, according to Kam Kaila, president […]
Leading Managed Service Provider Debuts Performance Management Operating Platform to Improve Employee and Customer Engagement, Retention
Jersey City, NJ, August 31, 2021 – IT By Design (ITBD), a Master Managed Service Provider, today introduced Team GPS, a business operating system that centralizes the traditionally disparate tools for engaging and retaining customers and employees, generating greater satisfaction for both populations while driving higher profitability for MSP businesses. ITBD, a market leader in delivering […]