One Team, One Dream: Solving Conflict Resolution between Teams
It has happened to all of us. Our sales team does what it takes to close a sweet deal, but then the conflict comes if that “whatever it takes” is difficult for service to deliver. Maybe it’s outside the SOW or pushing the bar too far. With everyone focused on winning and keeping customers, it’s […]
What Not to Do in the First 90 Days—Lessons Learned
Everyone wants to share their wins, their expertise, their 10 ten ways to win. In this session, we’ll talk about the lessons we’ve learned as an MSP, as a Master MSP, and as tech experts. As the saying goes: failure is actually an opportunity in disguise. In this session, we’ll discuss some of the biggest […]
My MSP’s Sad, Bad, Terrible Day: What To Do When Disaster Strikes
When crisis strikes and the world feels like it is ending, are you ready? For an MSP, perhaps it is a downed network, your cloud disappears or a cyberattack hits home. Trust us, we’ve been there. When you are suddenly plunged into a technology or business disaster—or even a natural disaster—what is your plan? In […]
Cost-effective Solution Designs: Getting the Biggest Bang for Your $$$
One challenge of running a technology services business is the near-constant need to explore new tech offerings and understand what and when to pitch your clients. When facing the ever-changing landscape of products, vendors, new technology, and the business needs of your clients, how do you keep your competitive edge? In this session, we’ll discuss […]
Three Steps to Finding Your CEO HABU
Identifying the “highest and best use” of your time is one of the biggest challenges a leader faces, particularly a business owner who is migrating from being in the trenches to a role as a true leader and visionary for the company. It’s not always easy to extract yourself from the day-to-day and learn to […]
#LeadershipGoals; Five Must-Dos to Build Your Future Leaders
People are the heart of any service business. They are also a valuable asset. Learning to build those individual personalities and skills into a high-performing team that drives growth is the key to any organization’s success. We’ll discuss how to attract those A-players, keep them, and then cultivate them into your next generation of leadership. […]
Fearlessly Find Your New Markets
What did months battling the economic impact of a pandemic teach us? Crisis demands we do things differently. Those MSPs (and other businesses) that flourish during crisis move with decisiveness, speed, and creativity. However, every market has a saturation point, so don’t wait for a crisis to start planning where your business is going to […]
To-Do for Great Leaders: Encouraging Diversity in the Workplace
Diversity should be a critical component of the innovation that leaders can drive in their organization. Wondering why? Research shows that diverse groups outperform homogeneous ones. A “Great Place to Work” study even suggests that having a more diverse and inclusive workforce helps companies thrive and survive recessions. Diverse groups are better at avoiding “groupthink,” […]
Build IT Day 2: Become a Leader Your Team Loves to Follow
John C. Maxwell, a renown leadership coach, led day 2 of Build IT Virtual, talking passionately about the difference between leaders people love and becoming a leader that your team wants to follow. He offered several suggestions about how leaders can make people feel valued, inspired, and empowered. Make sure you understand what your team […]
IT By Design Takes Virtual To A New Level
First day of second annual Build IT event includes Big News, Great Keynotes and Breakouts Galore Going virtual didn’t take any shine off IT By Design’s annual MSP education event, Build IT. Held virtual in 2020 due to the pandemic, this event still brought all the top names, great advice, and real-life experience that helps […]