People are the heart of any service business. They are also a valuable asset. Learning to build those individual personalities and skills into a high-performing team that drives growth is the key to any organization’s success. We’ll discuss how to attract those A-players, keep them, and then cultivate them into your next generation of leadership.

  1. Retention: Show them the love with a WOW culture that drives engagement
  2. Invest: Build your next leadership team and your business—side-by-side
  3. Measure: You can’t manage what you can’t measure
  4. Participation: Let them contribute—and make mistakes along the way
  5. Walk the Talk: Model the behavior you want to inspire

About Kam Kaila

As a partner and president of IT By Design, Kam is the company’s brand ambassador, responsible for building the brand worldwide. As Chief Community Officer, she leads the company’s community, marketing, and sales teams, and her vision has guided ITBD to its role as a leader in the MSP community.

In an extension of her role, Kam is the inspiration and engine behind Build IT; an education-first channel event and newly launched online university that facilitates sharing best practices and knowledge by true channel educators through templates, tools, and scorecards that MSPs can apply immediately in their companies.

Along with being one of the principals of ITBD, Kam is the recipient of numerous channel accolades, including Woman of the Channel/Power 100 awards and Influencer of the Year. She drives awareness and partnership with MSPs through her energetic, engaging delivery of educational content at channel events such as IT Nation, Robin Robins, DattoCon, and in webinars and channel publications.

Kam has a master’s degree from both Rutgers University and the New Jersey Institute of Technology. She has been a respected professor at Rutgers University and Hudson County College. Both the office and home mom, she is actively involved with her three sons and her community in New Jersey.

Invite Kam to be a speaker by contacting Gennifer Biggs, IT By Design,  (814) 449-2676