The Why & How of Mentoring to Change Yourself and Your Team
One of the subtle elements of leadership is mentoring. Not only do all leaders need to find their own—men and women who inspire them, hold them accountable, challenge them—but they need to be mentors themselves. And perhaps most importantly, leaders need to tackle the challenge to create a culture to nurture mentoring from top to […]
Work Smarter, Not Harder: Improve Your Customers Experience Through Nurture Campaigns
As MSPs, we are in the services industry, meaning we all work hard to build good partnerships with our customers. Every single interaction with them—from the first marketing touch to onboarding and eventually QBRs—adds to that relationship. When you are building long-lasting partnerships, you are nurturing that customer but also growing your entire brand reputation […]
Manage Up or Manage Out: Making the Tough Call Quickly but Gently
Hiring the right team players is always a popular topic. But what do you do when that hire isn’t working out well? Sometimes the blame lies with management, and you need to step up to challenge, support, and build up the team member who may not be performing as well as expected. Other times the […]
Crisis Communications: Get Ahead of the Gossip
Whether your “crisis” is internal, business-related, or a global pandemic, the principals of managing the conversations you have with your team and your customers remain the same. In the session, we’ll walk through the must-dos of crisis communications—both internal and external—and share tips from real-life scenarios. Tell them what you know, when you know it […]
One Team, One Dream: Solving Conflict Resolution between Teams
It has happened to all of us. Our sales team does what it takes to close a sweet deal, but then the conflict comes if that “whatever it takes” is difficult for service to deliver. Maybe it’s outside the SOW or pushing the bar too far. With everyone focused on winning and keeping customers, it’s […]
What Not to Do in the First 90 Days—Lessons Learned
Everyone wants to share their wins, their expertise, their 10 ten ways to win. In this session, we’ll talk about the lessons we’ve learned as an MSP, as a Master MSP, and as tech experts. As the saying goes: failure is actually an opportunity in disguise. In this session, we’ll discuss some of the biggest […]
My MSP’s Sad, Bad, Terrible Day: What To Do When Disaster Strikes
When crisis strikes and the world feels like it is ending, are you ready? For an MSP, perhaps it is a downed network, your cloud disappears or a cyberattack hits home. Trust us, we’ve been there. When you are suddenly plunged into a technology or business disaster—or even a natural disaster—what is your plan? In […]
Cost-effective Solution Designs: Getting the Biggest Bang for Your $$$
One challenge of running a technology services business is the near-constant need to explore new tech offerings and understand what and when to pitch your clients. When facing the ever-changing landscape of products, vendors, new technology, and the business needs of your clients, how do you keep your competitive edge? In this session, we’ll discuss […]
Three Steps to Finding Your CEO HABU
Identifying the “highest and best use” of your time is one of the biggest challenges a leader faces, particularly a business owner who is migrating from being in the trenches to a role as a true leader and visionary for the company. It’s not always easy to extract yourself from the day-to-day and learn to […]
#LeadershipGoals; Five Must-Dos to Build Your Future Leaders
People are the heart of any service business. They are also a valuable asset. Learning to build those individual personalities and skills into a high-performing team that drives growth is the key to any organization’s success. We’ll discuss how to attract those A-players, keep them, and then cultivate them into your next generation of leadership. […]