Partnership integrates cybersecurity with ITBD’s best-in-class NOC to create a powerful SNOC service with simple per-site pricing

Jersey City, NJ—Nov. 11, 2020IT By Design (ITBD), a market leader for providing engineering talent to IT service providers, has partnered with MSP cybersecurity vendor SKOUT to provide security options for MSPs looking to simplify and automate their solution stack. The new offering, ITBD Shield, is designed to resolve common issues with monitoring, managing, and remediating security that can bog down an MSP’s service to customers and overwhelm their engineering teams. MSPs can choose from standalone SOC monitoring, a more robust SOC + NOC service, or bundled SNOC monitoring and remediation for full support—the ultimate “One Stop SNOC.” A key differentiator for the new Shield offering is its unique per-site pricing model that lowers the cost to deliver security services and opens the door to higher MSP margins.

For MSPs already using ITBD NOC services, integrating SOC services now becomes seamless and affordable. Simple per-site pricing and flexibility across all three ITBD NOC options (Watch, Care, Ignite) allow MSPs to shift the burden of security monitoring and remediation to ITBD, integrating it with their existing support infrastructure. For others, Shield addresses common pain points around security and NOC support and delivers better margin as well as improved customer experience.

“We work closely with our partners to understand where they need help simplifying, automating, and shifting the engineering workload—and security was top of their wish list,” explains Sunny Kaila, CEO, ITBD. “Maybe you are an MSP whose team is overwhelmed by alerts and incidents, or you’re struggling to find security talents, or perhaps the cost of security solutions is hampering your scalability—no matter the reason, we can help with this flexible solution.”

Partnership Rooted in Shared Commitment to MSPs

ITBD launched the partnership with SKOUT after a diligent vendor vetting process, selecting SKOUT not only because of their robust cybersecurity portfolio, but their commitment to the MSP channel, and their deep, shared understanding of the unique needs of MSPs.

“Together with our trusted partner, SKOUT, we are merging security specialists, a singular dashboard, and our MSP experience to provide our partners with a complete SNOC solution,” says Kaila. The new ITBD Shield offering leverages SKOUT’s Network Security Monitoring, Log Security Monitoring, and Office 365 Security Monitoring; Endpoint Protection will also be available.

“We’ve been focused on protecting SMBs since day one, putting their needs first and striving to make cybersecurity easy for our MSP partners—sharing the same commitment to the MSP channel as IT By Design. In fact, one reason we are excited about the partnership with ITBD is the alignment between their company mission and culture and our own,” said Aidan Kehoe, Founder, and CEO of SKOUT Cybersecurity.  “Our new partnership with ITBD allows us to protect more businesses and deliver an enhanced opportunity to take advantage of cyber-as-a-service.”

SOC, SNOC Options Provide Flexibility

The ITBD Shield offering involves several options:

  • SOC Only: 24×7 Security Monitoring ONLY – No remediation
  • SNOC Watch: 24×7 NOC + SOC Monitoring & Remediation + NOC Remediation
  • SNOC Care: 24×7 NOC + SOC Monitoring & Remediation + NOC Remediation + NOC Proactive Maintenance
  • SNOC Ignite: 24×7 NOC + SOC Monitoring & Remediation + NOC Remediation + NOC Proactive Maintenance + NOC/SOC Service Requests (MACD up to 1 hr.)

MSPs can select from any of the options, all available for a per-site fee of $225/site (includes five critical devices) and $45/additional device that allows for a more cost-effective solution for SMB customers as well the opportunity for much stronger margins. To further enhance the service, MSPs can choose to layer on ITBD’s RMM Virtual Admin service or take advantage of its new RMM service, One Stop NOC. One Stop NOC allows MSPs to bundle ITBD’s RMM service with any level of NOC support.

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About IT By Design

With more than two decades of experience as a technology services provider—first as an MSP, and then for MSPs—IT by Design (ITBD) continuously helps clients navigate the transforming technical landscape. As the authority on MSP-trained technical talent, we understand the challenges our customers face when looking for great team members. We bridge that gap through a variety of solutions: dedicated staffing, 24x7x365 NOC services, helpdesk solutions, RMM virtual admin, vCIO consulting, security, and professional services. We guarantee accountability, reliability, and integrity. Headquartered in New Jersey, ITBD also has two facilities in India. Learn more about how we can help your MSP scale successfully at


SKOUT Cybersecurity is redefining the way Managed Service Providers (MSPs) deliver security to their customers. SKOUT makes cyber-as-a-service easy for MSPs by offering one dashboard, one number to call, and one turnkey partner. SKOUT is trusted by MSPs all over the world to lower the cost and complexity of delivering managed security services. SKOUT believes that all businesses should have access to protection from cybercrime, regardless of size. To learn more visit

Media Contact: Gennifer Biggs, 814.449.2676