We all know that building a great rapport with clients is the key to retaining
Dedicated IT engineers for MSPs, co-managed or fully outsourced, amplified by AI automation + visibility.
NOC services outsourcing, SOC as a Service for MSPs, RMM virtual admin, and help desk support unified with engineering + AI workflows.
AI ticket triage, AI voice routing, automated runbooks, escalation prevention, and trend detection, lowering IT labor costs and increasing throughput.
TeamGPS integrates output, engagement, and alignment across every engine, one operational truth, from technician to leadership.
The ITBD Way Boot Camp, frameworks, and leadership alignment systems that make your operation scalable and repeatable.
Deploy in days to weeks
SOC 2 Type II certified
AI workflows reduce escalations and ticket noise
IT By Design’s co-managed IT team undergoes a 60-day MSP Way Bootcamp—ensuring they’re technically sound and fully aligned with MSP tools, workflows, and service expectations.
Clear, Empathetic Communication | Ownership and Accountability | Client-First Approach
Your advantage comes from true integration, not piecemeal solutions.
No staffing firm. No IMS vendor. No software tool.
Only the Growth Engine unifies everything.
Stability emerges quickly when all engines activate together
AI triage reduces L1 noise. Ticket queues normalize.
Fewer surprises. Less fire-fighting.
TeamGPS reveals performance, engagement, workload, risk.
Co-managed or self-managed teams step in quickly.
More consistency, less volatility.
With a shared view, decisions become faster and easier.
Most MSPs feel the shift in under two weeks.
Your MSP scales predictably when engineering, infrastructure, and leadership engines operate under compliant, secure governance.
Outcome: Sustainable, secure growth without increasing overhead or compromising quality.
Automation reduces noise and increases throughput across the MSP delivery engine.
Outcome: Lower cost per ticket. Faster resolution. Fewer escalations.
The only performance intelligence system built specifically for MSPs.
Real-time KPI dashboards
Productivity heatmaps
Engagement + alignment signals
Unified performance scoring
Predictive indicators
One operational truth for leaders
ITBD engineers consistently win customer satisfaction awards. They deliver exceptional support and make a real impact.
Their engineers bring both technical strength and cultural alignment. With ITBD in place, we can focus on strategic growth instead of IT burdens.
Fast process, seamless onboarding, and an engineer who quickly became part of our team. What started temporary became a long-term partnership.
Your engineers are exactly the type of people I want on my team, smart, process-driven, and reliable. They give us real peace of mind.
TeamGPS increased our morale and alignment across two buildings. It helped us operate as one team.
ITBD gave me my first true inside view of the MSP world. The week delivered learning, growth, and new partnerships I’m taking straight into my work.
ITBD engineers consistently win customer satisfaction awards. They deliver exceptional support and make a real impact.
Their engineers bring both technical strength and cultural alignment. With ITBD in place, we can focus on strategic growth instead of IT burdens.
Fast process, seamless onboarding, and an engineer who quickly became part of our team. What started temporary became a long-term partnership.
Your engineers are exactly the type of people I want on my team, smart, process-driven, and reliable. They give us real peace of mind.
TeamGPS increased our morale and alignment across two buildings. It helped us operate as one team.
ITBD gave me my first true inside view of the MSP world. The week delivered learning, growth, and new partnerships I’m taking straight into my work.
We offer a range of flexible NOC services tailored to meet your specific needs, including proactive monitoring, incident management and troubleshooting. Look at what we offer and schedule a consultation with us today to discuss your needs further.
Our engineers are based in India and the Philippines. They work in-office at our locations in New Delhi, Chandigarh and Manila under direct supervision of IT By Design team leads.
ITBD’s helpdesk support team can become the extension of your team to manage key tasks such as:
ITBD’s helpdesk support team can become the extension of your team to manage key tasks such as:
Yes, we offer top-notch entrepreneurial coaching and training tailored for both seasoned professionals and upcoming leaders.
The key skills we train leaders on, include: