How MSPs Can Foster a Service Mindset
Research by Deloitte found that customer-centric companies were 60% more profitable compared to organizations without that same focus. In today’s highly competitive technology channel, putting the client first has become a pivotal factor for MSPs to thrive and excel. The concept of a service mindset emphasizes delivering genuine value and enhancing the overall customer experience. […]
Kam’s Motivational Playlist
There are moments when we need to be lifted up, to take time out to think, or to break away from the chaos that surrounds us. When I’m experiencing these moments, I usually put my headphones on and listen to my playlist of hits. On a recent flight, I experienced just such a moment when […]
Risk Identification and Mitigation Process
Do you regularly identify the risks for your projects and plans? I find that many people (myself included), don’t actually go through a robust risk identification / mitigation process – which puts our success at risk. Every time I fail to do this, and it comes back to haunt me, I am reminded of that […]
The Power of Active Listening & Feedback
Effective communication lies at the heart of any successful business. Active listening is more than just hearing words—it involves providing undivided attention, comprehending the speaker’s message, and responding with empathy and respect. For MSPs, mastering this art can significantly impact their growth in the channel and help retain their current customer base. According to research […]
You are the Sum of Five People
Recently, I went out for a coffee with a dear friend who I’ve known for a few years now. We first met at a dinner party and hit it off right out of the gate. But we lost touch over the years. We have reconnected recently and during our conversations, she told me how envious […]
4 Key Areas to Invest in Employee Growth
Training and development are essential aspects that drive the success of individuals and the companies in which they work. When employees are given opportunities to nurture new skills, tackle challenges, and advance their careers, they become more committed, productive, and loyal. According to LinkedIn, those who are able learn and grow in their workplace are […]
How to Manage Your Automatic Thoughts
We had a meeting yesterday with the team, and there was a quote about the importance of having a positive mindset. As happens with me, I went on a tangent from that quote about the importance of managing our own thoughts about ourselves. I didn’t think much of it, until later that night, when I had another […]
Benefits of Using Third Party NOC Services
In the fast-paced digital landscape, MSPs play a vital role in ensuring seamless IT operations for businesses. However, managing complex networks and systems can be a resource-intensive task. To optimize operations, reduce costs, and be more competitive in the marketplace, small- and mid-sized MSPs are increasingly turning to third-party Network Operations Center (NOC) service providers […]
A Ladder to the Sky
Every year, Sunny and I travel with our family to a global conference held by TiE for Charter members and their families. It’s a destination retreat full of networking, getting to know other entrepreneurs from around the world, and allowing our families to interact with one another. Our kids have grown up in this community […]
How to Engage Employees Who Are Returning to the Office
Returning to the office is at the forefront of everyone’s mind. While some may welcome this change, others may feel anxious, reluctant, or resistant. A survey by FlexJobs found that 65% of respondents want to remain in a remote work environment, 33% prefer a hybrid work schedule, and only 2% want to return to the […]