Six Key Strategies for Recruiting Top MSP Talent
For years, MSPs have been using a wide range of ways to hire top-notch talent, be it using tech recruiters or building in-house recruiting teams. Irrespective of the chosen method, it’s always challenging to hire ― from recruiting to interviewing and finding the right skill sets. For a business rooted in people and connections, finding […]
Deep Dive into Workplace Coaching
Last week, I told you all about my conversation about how leaders bear responsibility for our team members not being successful if we haven’t taken the time and effort to provide them with feedback or coaching. As I was discussing this with another colleague, they were surprised by my focus on coaching to help my team members […]
I’d Like to Buy a Vowel
Part of IT By Design’s mission is to provide tangible tips, or tools, that MSPs can implement into their leadership repertoire. Having spent the last five years learning, and being a student of leadership, I would love to share some of those learnings with you. So, this week we’re going to talk about how a […]
6 Key Steps for Success When Providing Feedback
While in the leadership Community of Practice session today, one of the learners made a comment that really made me think. She mentioned that her leader told her she would be responsible for an employee being unsuccessful in their role if she did not provide them with feedback. She went on to further say that […]
How a Dance Video Can Help Build Your Culture
This past week we celebrated IT By Design’s 20th anniversary in our Chandigarh, India, office. We had 350 of our team members join us for a huge celebration. There were gowns, men in tuxes, wonderful food, and an abundance of dessert – it was great! One of the highlights of the evening was a “mashup” […]
Key MSP Strategies for Retaining Your Top Talent
One of the biggest challenges you face as an MSP is retaining talent, right? We know that the benefits of high employee retention rates can be huge: higher productivity, improved client satisfaction, and greater revenue for our organizations. So, we need to find key MSP strategies to retain our best team members because they’re like […]
Your Grit Score
So, I’m finally back from my two-week trip to India. It was a LONG trip, but I learned so much in that time that I will be sharing with you over the next few weeks. This week, I wanted to share one of the lessons we received on grit. During our retreat, we were scheduled […]
7 Steps to Learn the Psychological Safety Dance
Have you seen the Safety Dance music video? For those of you who need a refresher: It’s a weird one isn’t? But it’s interesting how artists, like this, don’t get punished or humiliated for speaking up with ideas, question, concerns or mistakes. “The Safety Dance” is a perfect example of how psychological safety can allow […]
Knowing Your Worth
I wanted to share a story with you, a very personal story. I believe many of us often don’t know our own self-worth in a world that’s dealing with a lot of mental health issues. As a mom, it hit home for me when my confident and strong 20-year-old, who is studying at Cornell and […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]