Knowing Your Why
Everything in life requires a purpose. There must be a reason why you decided to buy that yellow shirt, even when you know that it’s a terrible color for you. There must’ve been a reason why you decided to go for a walk outside even when you knew a thunderstorm was coming your way. It […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]
Hiring Tips: Building Effective Teams Requires Work
This year marks IT By Design’s 20th anniversary, and in all those years we’ve interviewed thousands of candidates from which we’ve built a team of more than 600 community members. Many peers have asked me: “What do you look for when hiring?” Here are some key tips my hiring team uses: 1. Have the hiring […]
You’re Creating Influencers and Don’t Realize It
When looking at the role leaders play in our organizations, the key component of their role is influence. Leaders influence their individual team members, their departments, their leaders, and the organization. What is Influence? According to the dictionary, influence is the capacity to have an effect on the character, development, or behavior of someone or […]
Five Effective Ways to Create a Game-Changing Culture
Game-changing MSPs stand out from the crowd. These are the ones who attract top talent (and keep them!), have incredibly satisfied customers, and see their revenue grow. Such businesses build this success on a solid foundation of a game-changing culture. As the founder and owner of an MSP for almost 20 years now with more […]
Solve Hiring, Retention Challenges With Strong Employee Experience
Most MSPs face significant challenges when it comes to hiring and retaining top talent. According to a recent report by CompTIA, 55% of MSPs cite hiring and retaining staff as their top concern. And it’s no wonder given that the average turnover rate for MSPs is around 20%, according to Channel Futures. The good news […]
Size Doesn’t Matter
So last week, Thursday night in fact, it was 11 pm and I was about to go to bed. I had been up late working on some deliverables, so Sunny was already asleep. I’m turning off all the lights upstairs, checking on the kids, about to close my bedroom door and I hear the door […]
Key Differences Between Groups and Teams
We talk a lot about wanting our teams to be successful and the importance of having leaders with good leadership skills to ensure the success of our teams. But do we know what teams actually are, and how they are different from a group? It’s important for leaders to understand these definitions so that they […]
How Rewards & Recognition Programs Reward Your MSP
Employee rewards and recognition programs are gaining popularity among managed services providers (MSPs) as a way to increase employee engagement and reduce turnover. In fact, a survey by the Society for Human Resource Management found that 70% of organizations reported increased employee engagement after implementing such programs. The financial benefits are clear, too. The Incentive […]
An Entrepreneurial Journey: One Lyft at a Time
It wasn’t the best trip home, but it provided me a learning lesson from my Lyft driver. You see, my flight got canceled at 11pm as I was heading home from Phoenix. Now, it’s been a long day, and although the airline paid for the hotel and travel to and from the airport, I was […]