Delegation is Good for Business
I was doing research for the Service Community of Practice this last week, for our session on Delegation and Accountability. The research confirms that effective delegation is good for business, in that if used appropriately, it can be used as a tool to develop employees within their career development plans within your organization and increasing […]
5 Steps to Define Your WHY
I’ve been re-reading Simon Sinek’s book WHY, and it made me think about why we do the things we do as an organization. Why are we doing this work? Why should our employees work with us? Why should our clients work with us? What are we hoping to achieve? It can’t just be about money; […]
Know the Difference: Acquiring Talent vs. Recruiting Talent
Are you currently “acquiring” talent or are you “recruiting” talent? Using the right strategy can have a positive impact on your team and overall business. Often these terms are used interchangeably, but they really are two distinct means of filling talent gaps. “Recruiting” focuses on a short-term, fast-fix strategy – perhaps to fill holiday coverage […]
Quiet Quitting: Is It Your Fault or Theirs?
Employers around the world have been struggling with talent recruitment and retention over the last few years thanks to The Great Resignation. The MSP channel has seen many employees leave for higher wages and have had to recruit employees at far higher compensation packages than we have seen before. While these challenges persist, now we […]
4 Tests to Understand Your Leadership Style
What do I know about myself in work situations: I dislike being asked to come up with a solution to a problem that is raised in a meeting, if I haven’t had a chance to think about and research things first. I really like to have things organized in a list with lots of information […]
NPS: An Early Warning System to Save You From Disaster
There are many data points that, when combined, reflect the state of your MSP, from earnings to valuation to operating profit. Each of them have ways to be improved and/or maintained. One of the key indicators of long-term success is your Net Promoter Score – aka, NPS. Why? Because it can have a direct impact […]
IT By Design’s Top MSP Predictions for 2023
IT By Design will celebrate its 20th anniversary as an MSP in 2023 and over those two decades, we’ve accumulated plenty of channel experience and knowledge. It’s been our mission to instill the lessons learned from that time into our service solutions and share them through our Build IT education platform, allowing fellow MSPs to […]
Focus on EX and See 4.2x Higher Average Profit in Your Business
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson I’ve always loved this quote by Richard Branson, founder of the Virgin Group of companies. I intuitively knew that this was how businesses should operate but was repeatedly told that […]
6 Questions to Ask to Quickly Extinguish Conflict
Remember that time when Johnny and Jane couldn’t agree on where to spend the extra $10,000 you had in the budget? The conversation got heated, departments were being defended, and nothing was being accomplished by the conversation. When situations of conflict arise in office, what are some sure-fire ways to extinguish the resistance before it […]
Brainstorming: Bad for Business – Part 2
“Problems cannot be solved with the same mindset by which they were created.” – Albert Einstein. Last week we talked about the 6 flaws of traditional brainstorming: Dominance of Extroverts, Production Blocking, Premature Contamination, Free Riding, Lacking Idea Improvement, and Lack of Stimuli. (Missed it? Check it out here. Dr. Martin J. Eppler together with […]