From Prospect to Partner: Onboarding for immediate value, long-term success
You won the sale, and now it’s time to show your new customer that you can deliver on your promises. Onboarding is a simple word for a complex process that can mean the difference between a positive long-term partnership and a new customer lost forever. Many companies focus solely on the technology onboarding tasks but […]
Maturing Services Processes: We’re Sharing the Secret
So many experts in the IT industry have advice. Lots of advice. But so often, they throw out a lot of numbers and theories and phases such as: Improve your KPIs. But how do you really improve your metrics? We will dive deep into how to take the next step in maturing your MSP—regardless of […]
Developing Long-Lasting Technical Leaders
One of the secrets of successful businesses—MSP or not—is cultivating talent from within to create an amazing culture firmly rooted in your values. Many businesses look for managers and leaders in the resumes of their young hires. But what about technical talent? Are you growing the engineers and tech leaders you want from day 1? […]
Customer Success—They Win, You Win
Too many businesses gauge success by their own profitability. Truly successful businesses understand that focusing on your customers’ success is the true path to winning. In this session, we’ll review what it means to keep your clients happy—and why that can have a direct impact on your success. Mantra: Value Add to your clients Give […]
What Not to Do in the First 90 Days—Lessons Learned
Everyone wants to share their wins, their expertise, their 10 ten ways to win. In this session, we’ll talk about the lessons we’ve learned as an MSP, as a Master MSP, and as tech experts. As the saying goes: failure is actually an opportunity in disguise. In this session, we’ll discuss some of the biggest […]
Cost-effective Solution Designs: Getting the Biggest Bang for Your $$$
One challenge of running a technology services business is the near-constant need to explore new tech offerings and understand what and when to pitch your clients. When facing the ever-changing landscape of products, vendors, new technology, and the business needs of your clients, how do you keep your competitive edge? In this session, we’ll discuss […]