Deep Dive into Workplace Coaching
Last week, I told you all about my conversation about how leaders bear responsibility for our team members not being successful if we haven’t taken the time and effort to provide them with feedback or coaching. As I was discussing this with another colleague, they were surprised by my focus on coaching to help my team members […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]
Key Differences Between Groups and Teams
We talk a lot about wanting our teams to be successful and the importance of having leaders with good leadership skills to ensure the success of our teams. But do we know what teams actually are, and how they are different from a group? It’s important for leaders to understand these definitions so that they […]
Effectively Implement People Change Management
MSPs are well aware of technical Change Management processes, and there are a lot of processes in place to help support the success of these changes. Where there is a gap, however, is with people Change Management processes. As any leader who has tried to initiate a change for people, things can go wrong, very […]
Is There a Formula to Kickstart Employee Engagement?
This week, we’ve been at IT Nation’s evolve peer group meetings, presenting our Quiet Quitting presentation as subject matter experts. In the last four months, we have shared this information and data with over 300 organizations, along with a framework to help address this issue within their organizations. When we’re talking about employee engagement, the […]
Delegation is Good for Business
I was doing research for the Service Community of Practice this last week, for our session on Delegation and Accountability. The research confirms that effective delegation is good for business, in that if used appropriately, it can be used as a tool to develop employees within their career development plans within your organization and increasing […]
Focus on EX and See 4.2x Higher Average Profit in Your Business
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson I’ve always loved this quote by Richard Branson, founder of the Virgin Group of companies. I intuitively knew that this was how businesses should operate but was repeatedly told that […]