MSPs face a constant challenge of finding and retaining skilled employees in a cutthroat and changing market. According to a survey by CompTIA, 55% of MSPs reported that hiring technical workers was their top challenge last year. 

Thanks to the rapid pace of technological advancement and creativity, MSPs need to constantly improve their skills and knowledge to meet the shifting needs of their clients. How can MSPs overcome this talent gap and ensure they have the right people for the job? The answer is upskilling. 

Defining and Understanding 

The process of providing employees with additional training and education can help MSPs improve service quality, increase productivity, reduce costs and boost customer satisfaction. This continuous education is known as upskilling and can also help companies attract and retain talent by offering valuable opportunities for career growth and development. 

Instead of looking outward to fill needs, sometimes it can be easier and more efficient to look inwards at the individuals already on payroll. These employees know the basics of the organization already and won’t have to spend a lot of time ramping up before putting their new or improved skills to work.  

Filling the Gap 

Instead of hiring new people, MSPs who teach their current team members how to perform new tasks or take on additional roles can save time and money on recruitment, onboarding and turnover. This can also increase worker satisfaction, commitment and motivation. 

Upskilling also helps MSPs bridge the skill gap between current abilities and future needs. By providing relevant and up-to-date training, organizations can ensure they have the knowledge to handle emerging technologies, trends and challenges. These programs provide a unique competitive advantage in the market and enable IT services firms to offer more value-added services to their clients. 

Additionally, upskilling helps MSPs create a culture of learning and innovation. By encouraging employees to learn new things and explore various professional possibilities, services providers can foster a mindset of continuous improvement and creativity. Those actions can lead to better problem-solving, collaboration and customer service. 

Ways to Upskill 

There are many ways to leverage an existing workforce and maximize their potential. Here are a few common strategies:  

Online courses are a convenient, flexible and cost-effective way to provide employees with access to a wide range of topics and skills. These programs can be self-paced or instructor-led, depending on the preference and availability of the learners. Many times, these lessons can also be customized to suit the specific needs and goals of MSPs and their clients. 

Webinars are live or recorded online presentations that provide viewers with information, insights and best practices on various subjects. These sessions can be interactive or passive, depending on the format and purpose of the session. Webinars can also be used to showcase new products, services or features that MSPs may wish to offer or implement in their own operations. 

Certifications are formal credentials that validate an individual’s proficiency in a certain skill or domain. These programs can help MSPs demonstrate their expertise and credibility to clients and partners and help employees advance their careers and increase their earning potential. 

Mentoring is a personal and professional relationship between an experienced team member (mentor) and someone less experienced (mentee). This strategy can help individuals learn from the wisdom, guidance and feedback of their mentors and helps employees develop confidence, communication ability and leadership skills. 

Coaching provides team members with ongoing support, advice and encouragement to achieve set goals. These actions can help employees improve performance, overcome challenges and grow as professionals. Coaching also helps workers better align their personal and professional values with those of the MSP. 

Creating the Right People for the Job 

Upskilling is a powerful strategy that allows MSPs to fill the talent gap and gain a competitive advantage in the market. By providing their team with additional training and education, companies can enhance service quality, increase productivity, reduce costs and boost customer satisfaction.  

Attracting and retaining talent by offering employees opportunities for career growth and development is an additional benefit and highlights how investing in upskilling is the smart choice. By doing this, MSPs can be confident they have the right people with the proper skills for the job. 

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