Nearly every entrepreneur can share a story about “not knowing what they didn’t know” and the damage those situations can cause in a business. So often leaders know what they right—but have little line of sight into what might need fixed—until it is too late.

CEO of Encore Strategic Consulting, Shawn Walsh—who is also the former CEO of Paradigm Computer Consulting—knows from experience that sometimes the biggest problem business leaders face is that they don’t know what their biggest problem is. Shawn sits down with IT By Design CEO Sunny Kaila to discuss how MSP leaders can evaluate their business to discover, then fix, their biggest hurdles to success.

• Do You Know: What are the Business Hierarchy of Needs?
• How do you determine priorities when you face more than one problem?
• What if the fix doesn’t work? How to evaluate and adjust the solution

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