Tenacity at any age
As many of you know, during my travels to Iceland two weeks ago, we experienced so much beauty. I had told you all about the calculated risk that we took in going to Iceland, how we were travelers during our adventures, but this week, we are going to talk about tenacity and how we would […]
Key Traits of Successful Managed Services Providers
According to a report by Fortune Business Insights, the global managed services market size was valued at USD 255.86 billion in 2022 and is projected to grow to USD 671.14 billion by 2030, exhibiting a CAGR of 13.1% during the forecast period. This indicates the growing demand and potential for Managed Services Providers (MSPs) in […]
Travelers vs. Tourists
As many of you may have read last week, we traveled to Iceland with our kids for our “Kaila Family Adventures.” We like to make time twice a year to get off the grid and spend some quality time with our kids. That means no checking emails (well maybe only a little ????), no meetings […]
How to Lead by Example
As managed services providers take on the responsibility of delivering diverse IT services like cloud computing, cybersecurity, data backup and network monitoring, their role extends beyond technical expertise to encompass leadership. Whether managing a team of employees, contractors or partners, effective leadership skills significantly impact service quality, client satisfaction and business growth. Being a leader […]
Taking Calculated Risks
Let me begin by wishing everyone a very happy new year. This week, our family is traveling to Iceland. And as many of you may know, there was a volcanic eruption that occurred there a few weeks ago. Now, we had been watching all the news reports to understand what the likelihood of this eruption […]
How to Build a Culture by Design, Not by Default
The collective set of values, norms, and rituals shapes the behavior and interactions of individuals within an organization. Workplace culture wields a significant influence on aspects such as employee engagement, productivity, retention, innovation, and customer satisfaction. The significance of creating a positive workplace culture in improving the mental health and overall well-being of workers was […]
Chronicles of a middle-aged pet Aunt
These are the trials and tribulations of being a pup aunt. You’d think it’s like being a regular aunt, oh no, it’s actually worse. You see, puppies can’t speak, but they can definitely use those dangerous puppy dog eyes on you. Recently, I was the victim of a puppy stand-off. Kobe, my puppy nephew, and […]
5 Personas to Broaden Your Talent Pool
As an MSP, the imperative of securing and retaining top-notch talent looms large. Negotiating the competitive and ever-evolving landscape of the market is no easy feat, with 55% of MSPs citing the acquisition of qualified personnel as their foremost challenge in 2023, as per a report by CompTIA. One innovative strategy to overcome this […]
The Art of the Haggle
‘Tis the Season to Haggle Yes, the holiday season is about gifting others, but it’s also the season to save your organization money. In my world, it’s the season of haggling. You see, by now, we have built our 2024 org charts, know what our strategy is, and are now trying to figure out how […]
Why MIS (Marketing Information System) is Important for Business Growth
Marketing is a vital function for any business that wants to grow and succeed in today’s competitive channel. However, it’s not just about creating and executing campaigns; it also involves collecting, analyzing, and using data to make informed future decisions. This is where marketing information system (MIS) becomes important. What is a Marketing Information System? […]