Being a leader can have its challenges. One day you are exceeding sales targets, the next day you are the bearer of bad news. There are ups and downs but it can be the most rewarding role! The impact you have within an organization can determine its success.

In this latest episode, ITBD CEO Sunny Kaila invites Don Ribar, Partner at TTG, Inc. who has over a decade of experience working in the Managed Services industry. Listen as they discuss the value and importance of having a communication strategy as a leader, especially for MSPs in this new hybrid work environment.

– What’s your leadership style? It should always be based on these two factors

– The importance of being intentional when communicating with clarity.

– Understanding your customers’ unique needs – why cookie cutter solutions don’t work.

– What it means to take a “bulldog” approach to customer advocacy and how it drives success.