IT tech rage is real! Just ask Matt Rose, the co-founder and Director of Technology Services for Tech Rage IT, in Orlando, Florida. In this edition of “Sunny’s Silver Lining”, the author of “Kiss Tech Rage Goodbye” shares his story of going from an IT consultant to an MSP owner – and witnessing the frustration that individuals can have with technology.

Matt talks about the importance of communicating with clients in a personable manner, what to look for in hiring candidates with the right people skills, and the importance of being a good teammate. Matt talks about his book which details actual tech rage stories and the eight myths of the IT buying decision process.