MSP Talent Solutions | Support Resources for MSPs
MSP Talent Solutions | Support Resources for MSPs
MSP-Ready Engineers Dedicated to Your MSP
On-demand access to certified, MSP-trained, and ready-to-go IT engineers.
Don’t let tech talent challenges prevent your MSP success
If you’re like most MSPs, finding the time and resources to discover, train, and onboard new talent when your clients need it is always a challenge. Time is ticking and you have to act fast.
When your support team needs more hands on deck and you go searching for help, they are left to carry the load. Your team is stressed, your customers are underserved, and the likelihood of a big mistake and a lost client increases dramatically. You also set yourself up for losing a great team member.
You need a cost-effective and sustainable way to provide customers with consistent support. The cycle of scrambling when demand increases is too risky and pulls you away from what you do best.
We have created a better way
Always have the talent when you need it
Helpdesk Support Specialist (HSS)
- Desktop operating system maintenance
- Desktop operating system troubleshooting
- Desktop connectivity troubleshooting
- Application installation and support
- Printer installation and support
- Client VPN installation and support
- Microsoft Office Suite Support
- Desktop anti-malware administration and resolution
Senior Helpdesk Support Specialist (HSS+)
- Active Directory user management
- Active Directory user troubleshooting
- Exchange/Office 365 user management
- Exchange/Office 365 user troubleshooting
- Firewall/Backup maintenance and troubleshooting
- Desktop operating system support
- Desktop connectivity troubleshooting
- Application installation and support
- Printer installation and support
- Client VPN installation and support
- Microsoft Office Suite Support
- Desktop anti-malware administration and resolution
SystemAdministrators
- Trained and experienced in servers and networking
- Windows Server support
- Advanced desktop troubleshooting
- Windows Server administration
- Active Directory administration
- Office 365 administration
- Microsoft Exchange 2010 and higher administration
- Backup administration
- LAN/WAN troubleshooting and diagnosis
- Basic private and public cloud administration
- Server and network alert remediation
- Anti-malware administration and resolution
Azure Pro
- Azure fundamentals
- Cloud monitoring
- Cloud performance analysis
- Resolve common Azure issues
- Set up and manage Azure virtual machines
- Set up and manage Azure storage
- Set up and manage network configurations
Azure Advanced
- Azure fundamentals
- Cloud monitoring
- Cloud performance analysis
- Resolve common Azure issues
- Set up and manage Azure virtual machines
- Set up and manage Azure storage
- Set up and manage network configurations
- Advanced networking
- Network security
- Identity management
- Azure architecture
- Implement automation
- Cloud cost optimization
- Access control implementation
- Complex Azure troubleshooting
- Azure-related projects
HSS+ Azure
- Advance desktop troubleshooting (HSS+)
- AD Administration
- O365 Administration
- Manage Azure identities and governance
- Manage Azure storage
- Manage Azure compute resources
- Configure and manage virtual networking
- Monitor and backup Azure resources
HSS+ Security
- Advance desktop troubleshooting (HSS+)
- AD Administration
- O365 Administration
- Auditing Windows security logs
- Auditing Firewall logs
- Auditing spam filter logs
- Auditing & managing various AV solutions
- License Management
- Managing EDR & MDR solutions
- L1 incident response such as (Cleaning Virus infections,
- Closing open ports on firewalls, disabling compromised accounts etc.)
Finding your MSP Dedicated Engineer is easy
LET US KNOW YOUR NEEDS
Fill out our talent needs form indicating what you're looking for in an engineer.
01interview your candidates
We will coordinate interviews with top talent from India and Philippines.
02How ITBD dedicated engineers have solved
our partners' tech talent challenges
Ready to stop stressing about providing consistent high quality support?
IT By Design’s dedicated engineers put a permanent end to continual talent acquisition and retention headaches so you can be the MSP you’ve always wanted to be.
Let's get started
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