Brand Trust Is Borrowed, Not Owned
We love to travel, and like most frequent travelers, we make a point of using the perks our credit cards offer. One of our go-tos is booking hotels through American Express Fine Hotels and Resorts. When I book through that program, I trust that AMEX has done the vetting on my behalf before adding a property to its […]
Brand Trust Is Borrowed, Not Owned
We love to travel, and like most frequent travelers, we make a point of using the perks our credit cards offer. One of our go-tos is booking hotels through American Express Fine Hotels and Resorts. When I book through that program, I trust that AMEX has done the vetting on my behalf before adding a property to its […]
We Mostly Get Appreciation Wrong on Both Ends
Yesterday, I sat with a room full of women from across our company, ladies dialing in from the U.S., India, and the Philippines, and I asked them to do two things that turned out to be much harder than they had any right to be. I asked them to practice giving appreciation and then receiving […]
We Mostly Get Appreciation Wrong on Both Ends
Yesterday, I sat with a room full of women from across our company, ladies dialing in from the U.S., India, and the Philippines, and I asked them to do two things that turned out to be much harder than they had any right to be. I asked them to practice giving appreciation and then receiving […]
Kodak, Blockbuster, Kinko’s. Are You Next?
I had one of those moments last week that made me laugh out loud and then go completely quiet inside my own head. Nick, our Marketing Associate, had never heard of Kinko’s, and honestly, that tells us everything. We’re getting ready for our upcoming event, and I was talking to Nick about printing the agendas. I told him, casually, not to stress about it. If […]
Kodak, Blockbuster, Kinko’s. Are You Next?
I had one of those moments last week that made me laugh out loud and then go completely quiet inside my own head. Nick, our Marketing Associate, had never heard of Kinko’s, and honestly, that tells us everything. We’re getting ready for our upcoming event, and I was talking to Nick about printing the agendas. I told him, casually, not to stress about it. If […]
Nine Cakes and One Strong Leadership Lesson
This past week Rita and I traveled to our remote offices for a stretch of leadership training. Three cities, 90 leaders, a lot of fun and learning. The trip happened to land right on my birthday, and I figured it would be one of those days that quietly passed while I was in the air […]
Nine Cakes and One Strong Leadership Lesson
This past week Rita and I traveled to our remote offices for a stretch of leadership training. Three cities, 90 leaders, a lot of fun and learning. The trip happened to land right on my birthday, and I figured it would be one of those days that quietly passed while I was in the air […]
The Org Chart Is Changing. Are You Ready for What Goes on It?
My org chart has a new column, and honestly, some of the team members don’t have a heartbeat. I’ve been staring at our org chart a lot lately. Not because something’s broken, but because I’m starting to see it differently. As many of you know, we’re fully in it when it comes to AI at ITBD. Every employee in our company is learning to […]
The Org Chart Is Changing. Are You Ready for What Goes on It?
My org chart has a new column, and honestly, some of the team members don’t have a heartbeat. I’ve been staring at our org chart a lot lately. Not because something’s broken, but because I’m starting to see it differently. As many of you know, we’re fully in it when it comes to AI at ITBD. Every employee in our company is learning to […]