How MSPs Can Overcome Their Customer Experience Challenges with Mark Copeman
How do your customers feel about your business? The answer, according to Mark Copeman, will determine how good – or bad – your customer experience is for them. Copeman, the Director of Wingman MSP Marketing and author of Helpdesk Habits, shares his extensive knowledge of customer experience (CX) in this “Sunny’s Silver Linings” podcast with […]
How to Make the Tough Job of Entrepreneurship Easier with Neil Medwed
Can you teach an old man new tricks? Of course you can! Neil Medwed, Executive Director of Strategic Partnerships at Meriplex and true channel veteran, discusses how he still learns in this “Sunny’s Silver Linings” podcast with host, Sunny Kaila. In a candid chat, Neil shares his top three lessons to help young entrepreneurs unlock […]
One Woman’s Guidance for Women in Tech with Michelle Ragusa-McBain
What are the biggest challenges for women in tech? Get the answer from a woman in this episode of “Sunny’s Silver Linings” podcast featuring Michelle Ragusa-McBain, Provider Elevate Leader at Cisco. Hosted by Sunny Kaila, Michelle talks about her journey into IT, the impact of mentors on her life and how to find one, and […]
The Power of Personal Branding: Growing Your MSP With Thought Leadership featuring Timothy Guim
“Tuesday with Tim” is not just a fun alliteration, but also an interactive, educational segment that Timothy Guim, President and CEO at PCH Technologies, uses to share his knowledge with his employees. In this episode of “Sunny’s Silver Linings” podcast, Timothy chats with CEO Sunny Kaila about the importance of building a personal brand and […]
How to Build a Manageable Yet Powerful Marketing Strategy with Tom Watson
It’s really quite simple: Marketing drives sales. That’s the hard truth from Tom Watson, the Channel Chief for Titan HQ, a 25-year channel veteran with the unique experiences as both an MSP owner and vendor. In this episode of “Sunny’s Silver Linings” podcast, hosted by Sunny Kaila, Tom offers specific strategies on how to build […]
How MSPs Can Use Automation as a Competitive Advantage with Daniel Wang
“You can’t survive the new digital world without having an automation mindset.” That declaration comes from Daniel Wang, CEO of MSPbots.ai, the featured guest on “Sunny’s Silver Linings” podcast with Sunny Kaila. Daniel shares his journey from leaving China 21 years ago, starting his MSP seven years later, and discovering the need for automating mundane, […]
How to Control Expenses for Greater Profit and Success with Peter Kujawa
How can MSPs control expenses? What percentage of revenue should be allocated as the expense budget? These and many other financial-related topics are covered in this wide ranging “Sunny’s Silver Linings” podcast featuring Peter Kujawa, the VP of Service Leadership and ConnectWise TSP Evangelist. Peter shares with host, Sunny Kaila, his thoughts on the kinds […]
Leading by Example: Cultivating a Culture of Health and Wellness at Work with Katrina Ubell
Are you struggling to lose or maintain a healthy weight? Do you know somebody at your workplace who is? Are you seeking resources to support your employees’ health and wellness? Then listen to Dr. Katrina Ubell, MD, a Master Certified Life and Weight Loss Coach, in this episode of “Sunny’s Silver Linings” podcast. The author […]
Using Shadow IT to Address Your Cybersecurity Challenges with John Harden
Cybersecurity is complex enough for MSPs. Now add “Shadow IT” to its vocabulary and it further fuels that complexity. So what is Shadow IT? Find out from John Harden, Founder and Head of Business Operations at Saaslio – one of the few cybersecurity vendors that began as an MSP. John knew from an early age […]
How to Build a Profitable Cybersecurity Service with Jon Murchison
How do you as an MSP create an effective and profitable cybersecurity service? You begin by listening to Jon Murchison, founder and CEO of Blackpoint Cyber! Former NSA computer operations expert joins “Sunny’s Silver Linings” podcast to share his extensive background, list the challenges MSPs face in offering a defensible and profitable security stack, and […]