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Outsourced SOC Services for MSPs

Human-led threat detection, validation, and incident response delivered 24/7 inside your security stack.
Talk to a Security Expert

SECURITY FOR MSPs

The Real Challenge Isn’t Having a SOC.
It’s Making It Effective .

Knowing you need a SOC isn’t the hard part. Building one that works across dozens of client environments, without creating alert fatigue or internal overhead is. Outsourced SOC services should do more than monitor alerts. They should deliver accurate threat detection, validation, and incident response across multiple security stacks, with speed and clarity.

Our SOC integrates directly into your existing SIEM, EDR, XDR, and log monitoring tools. Analysts work inside your environment as a co-managed extension of your team, strengthening security without adding another platform to manage. This isn’t a dashboard you log into. It’s a dedicated team protecting your clients around the clock

SOC services under IMS operate as a grey-label, co-managed extension of your MSP. Your clients see your security practice, your brand, your communication. Our analysts operate behind the scenes inside your security stack, aligned to your escalation model and service delivery structure.

How Our SOC Compares

Detection Accuracy, Not Alert Volume

The difference between basic security monitoring and structured SOC operations is what happens between the alert and the response. Most outsourced security providers generate high alert volume with minimal context, leaving your internal team to triage noise, chase false positives, and figure out what actually matters.

Typical Outsourced Helpdesk

  • Generic IT support staff with broad but shallow experience
  • Separate ticketing or parallel queue alongside your PSA
  • Scripts and templates applied uniformly
  • Escalations create more coordination work
  • Support feels like a third party to your clients
  • Quality varies by shift or agent
VS

ITBD Structured Helpdesk

  • ✓ MSP-trained engineers with structured technical and communication training
  • ✓ Works directly inside your PSA, your workflows, your ticket queues
  • ✓ Troubleshooting aligned to your SOPs and client-specific documentation
  • ✓ Escalations follow your defined paths with clean handoffs
  • ✓ Support feels like your team to your clients
  • ✓ Dedicated QA team validates delivery against defined standards

Alert volume is not security. Detection accuracy is. Our SOC is built to reduce the noise your team sees and increase the precision of what gets escalated.

CORE CAPABILITIES

What Our SOC Analysts Do Every Day

SOC capabilities span continuous monitoring, detection, validation, and incident response support. Every function is delivered by trained SOC analysts and engineers operating inside your security environment.

24/7 Security Monitoring

SOC analysts continuously monitor security alerts across endpoints, networks, and cloud systems. Coverage spans your SIEM, EDR, XDR, and other monitoring tools already in place. Monitoring is constant. Escalation is controlled.

Log Monitoring and Event Correlation

Security event logs are reviewed and correlated to identify real threats. Instead of reacting to isolated alerts, our SOC engineers analyze patterns across systems. This improves detection accuracy and reduces unnecessary escalation.

Threat Detection and Validation

Threat detection is about precision, not volume. SOC analysts validate alerts before escalation, improving signal accuracy and reducing the triage effort that falls on your internal team.

Incident Response Support

When a threat is confirmed, SOC engineers support containment, mitigation, and communication steps. Response actions are documented and aligned with your escalation structure and defined workflows.

Threat Intelligence Integration

Updated threat intelligence feeds improve detection quality. Our analysts use real-time intelligence to identify emerging attack patterns and prioritize risk appropriately across client environments.

Security Vendor Coordination

When security vendors need to be involved, our team manages coordination from case creation through closure. Your engineers stay focused on client delivery instead of managing security vendor queues.
0 %+

Validation Accuracy

40 - 0 %

Reduction in False Positives

2 - 0 x

Faster Incident Response

Built on disciplined process and trained SOC analysts.

How an Alert Is Handled

From Alert to Resolution in Five Steps

When a security event is detected, it follows a structured path from identification to resolution. Every step is documented and aligned to your escalation model.
Step
1
Security Alert Triggered
A security event is detected across endpoints, network traffic, cloud systems, or log data. The alert is captured inside your security tools and routed to a SOC analyst for review.
Step
2
Analyst Validates and Correlates
The SOC analyst reviews the alert in context, correlating log data and event information across systems. This determines whether the event represents a real threat or a false positive.
Step
3
Threat Confirmed or Dismissed
Real threats are prioritized and moved to response. False positives are documented and filtered. Over time, this validation process refines detection accuracy and reduces recurring noise.
Step
4
Aligned Escalation
Confirmed threats are escalated through your defined response process. Containment recommendations, mitigation steps, and communication actions are coordinated with your team inside your existing tools.
Step
5
Incident Documented and Closed
Every action, finding, and resolution step is documented inside your security and ticketing systems. Your service desk has full visibility without requesting status updates or switching platforms.

Service Tiers

SOC Coverage Built for MSPs

Our SOC service delivers continuous monitoring, threat validation, and incident response support under one consistent model. There’s no tiered structure to navigate. Every client environment gets the same depth of coverage, the same cyber defense team, and the same standard of protection. Whether you’re aligning to compliance obligations or meeting specific contract expectations, the model is built to flex around your client environments without compromising on what’s covered.

Ignite Secure

24/7 Monitoring + Dedicated Cyber Defense

Full 24/7 security operations with a dedicated cyber defense team. Ignite Secure is the deepest level of SOC coverage we offer, combining continuous monitoring, advanced threat detection, proactive threat hunting, and expanded incident response support.

24/7 Monitoring + Dedicated Cyber Defense

  • 24/7 continuous security monitoring across all client environments
  • Dedicated cyber defense team assigned to your MSP
  • Advanced threat detection and proactive threat hunting
  • Expanded incident response support including containment guidance
  • Enhanced security posture assessments
  • Priority escalation and enhanced response SLAs
  • Deeper integration with your security practice and client reporting
Ignite Secure is built for MSPs that are building or scaling a managed security practice and need a SOC that operates as a full extension of their security team
SOC ops — live —
Alerts today
247
Filtered out
94%
Escalated
14
Avg. response
8min

Both tiers include threat validation, incident response support, security vendor coordination, and documentation inside your existing tools. There is no monitoring-only option. If we detect it, we validate it and support you through resolution.

Embedded in Your Stack

Your Security Tools, Our Analysts

Our SOC operates as a co-managed extension of your team, working inside the security tools you already use. We don’t introduce separate platforms, parallel reporting environments, or disconnected dashboards.

SIEM Platforms

Analysts work inside your existing SIEM to monitor, correlate, and respond to security events

EDR and XDR Tools

Endpoint detection and extended detection tools are monitored and managed within your environment.

Log Monitoring Systems

Security event logs are reviewed and analyzed inside your existing log monitoring infrastructure.

Security Event Workflows

Analysts work inside your existing SIEM to monitor, correlate, and respond to security events

The Tools We Train On and Operate In

CrowdStrike
Webroot
RocketCyber
SentinelOne
CyberCNS
Barracuda
Arctic Wolf
Blackpoint
IBM
Cisco
Fortinet
Bitdefender

Security Impact

What Changes When Security Operations Are Structured

When threat detection, validation, and response operate under one consistent model, security becomes predictable rather than reactive. Your internal team spends less time triaging noise and more time building your security practice.

Faster Threat Detection

Real threats identified quickly through validated, correlated alerts.

Reduced False Positives

Analyst filtering removes noise before it reaches your team.

Clear Escalation Flow

Defined response paths move threats to the right people fast.

From Vision to Execution

Continuous monitoring strengthens protection across your portfolio.

Lower Triage Burden

Engineers focus on delivery, not chasing alerts.

Stronger Client Confidence

Structured operations reinforce trust and reliability.

Delivery Standards

Security Operations Within a Controlled Environment

SOC operations are governed by documented standard operating procedures aligned to ITIL service delivery principles. Alert validation, escalation timing, vendor engagement, incident documentation, and response coordination all follow structured, repeatable processes.

100% In-Office Delivery

All SOC analysts work from ITBD-owned offices. No work-from-home access to client security environments.

SOC 2
Type II Certified

Audited security controls, managed access governance, and documented operational procedures.

Controlled
Access

Biometric access, endpoint-restricted systems, partner-controlled IP access, and centralized audit logging.

ENTERPRISE TRUST

Trusted by Growth-Focused MSPs

20–70% Labor Cost Savings

+3–8 Points EBITDA Margin Expansion

96%+ CSAT Across Delivery

SOC 2
Type II Certified

900+
Engineers

Trusted by 400+
Growth-Stage MSPs

ITBD engineers consistently win customer satisfaction awards. They deliver exceptional support and make a real impact.

John Hardon
DCNC
in

Their engineers bring both technical strength and cultural alignment. With ITBD in place, we can focus on strategic growth instead of IT burdens.

Nick Polite
Service Manager, Lutz Tech
in

Fast process, seamless onboarding, and an engineer who quickly became part of our team. What started temporary became a long-term partnership.

Myke Schwartz and Tim Wolsky
PEI
in

Your engineers are exactly the type of people I want on my team, smart, process-driven, and reliable. They give us real peace of mind.

Kayvan Yazdi
Co-Founder & President, TruAdvantage, Cupertino, CA
in

TeamGPS increased our morale and alignment across two buildings. It helped us operate as one team.

Morgan Bentley
CFO, SkyComp
in

ITBD gave me my first true inside view of the MSP world. The week delivered learning, growth, and new partnerships I’m taking straight into my work.

Carlos Rodriguez
CA2 Security
in

ITBD engineers consistently win customer satisfaction awards. They deliver exceptional support and make a real impact.

John Hardon
DCNC
in

Their engineers bring both technical strength and cultural alignment. With ITBD in place, we can focus on strategic growth instead of IT burdens.

Nick Polite
Service Manager, Lutz Tech
in

Fast process, seamless onboarding, and an engineer who quickly became part of our team. What started temporary became a long-term partnership.

Myke Schwartz and Tim Wolsky
PEI
in

Your engineers are exactly the type of people I want on my team, smart, process-driven, and reliable. They give us real peace of mind.

Kayvan Yazdi
Co-Founder & President, TruAdvantage, Cupertino, CA
in

TeamGPS increased our morale and alignment across two buildings. It helped us operate as one team.

Morgan Bentley
CFO, SkyComp
in

ITBD gave me my first true inside view of the MSP world. The week delivered learning, growth, and new partnerships I’m taking straight into my work.

Carlos Rodriguez
CA2 Security
in

Strengthen Your Security Operations Without Expanding Internal Overhead

Talk to a security expert about which SOC tier fits your MSP’s current security practice and where you want to take it next. 

Talk to a Security Expert

FAQs

Common Questions About SOC Services

How do your SOC analysts integrate with our MSP?
SOC analysts operate inside your existing security tools and align with your escalation workflows. They function as a co-managed extension of your team, not a separate operation.
What security tools do you work with?
We work within your SIEM, EDR, XDR, and log monitoring platforms. No separate dashboards, no disconnected reporting, no parallel systems.
What is the difference between Sentry and Ignite Secure?
Sentry provides after-hours and weekend security monitoring with threat validation and incident escalation. Ignite Secure provides full 24/7 coverage with a dedicated cyber defense team, proactive threat hunting, and expanded incident response support.
Can I use different SOC tiers for different clients?
Yes. MSPs can align Sentry and Ignite Secure to different client environments based on security requirements, compliance obligations, and contract expectations. The model supports that flexibility under the same engagement.
Do you provide threat intelligence support?
Yes. Updated threat intelligence feeds are integrated into monitoring and detection workflows to identify emerging attack patterns and prioritize risk across client environments.
Is remediation included?
SOC services include incident response support, which covers containment guidance, mitigation steps, and coordination with your team. For infrastructure remediation tied to a security event, NOC services can be engaged through the broader IMS framework.
Is this grey-labeled?
Yes. All SOC services operate as a grey-label extension of your MSP. Your clients see your security practice and your brand. We operate behind the scenes.
What standards do you follow?
SOC operations are aligned to ITIL service delivery principles and governed by documented standard operating procedures for alert validation, escalation timing, incident documentation, and response coordination. All services operate within SOC 2 Type II certified facilities.
How long does onboarding take?
SOC onboarding typically takes several weeks, depending on the number of security tools being integrated, the complexity of your client environments, and workflow configuration requirements.
Do you manage security vendors?
Yes. When security vendors need to be involved, our team manages coordination from case creation through closure. This is included in every SOC engagement.
How does the SOC fit into the broader IMS framework?
SOC is one of five service layers within Infrastructure Management Support. It shares the same operating model, vendor management approach, standards, and governance structure as NOC, Helpdesk, RMM Administration, and Professional Services.

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