MSP Talent Solutions | Support Resources for MSPs

MSP Talent Solutions | Support Resources for MSPs


The you need to take your MSP to the next level

Building a successful MSP business comes with a lot of challenges

Whether you need help with talent acquisition, staffing, management tools, or just some consulting from the most trusted MSP for MSPs, IT By Design has a solution.

Find Talent

MSP Dedicated Engineers

Empower your MSP growth with ITBD's flexible solution of top MSP-trained IT engineers, freeing you from the risks and costs of hiring and giving you control over your team size.

  • On demand access to dedicated, remote engineers trained on MSP toolset.

  • Match tech with your culture

  • Fully secure, compliant facilities

  • Every tech completes our 60-day "MSP Way" bootcamp

NOC Services

No ticket is too big or too small for our can-do team standing by ready to resolve with urgency, detail, and an aim for customer satisfaction.

  • 24/7: Let your team sleep while we care for your customers

  • Complete vendor management

  • Full incident management

  • Comprehensive maintenance


ITBD is ready to take care of your team and/or a particularly needy customer.
Get 24/7 or weekends/after-hour support.

  • We work in your tools

  • Proactive maintenance and comprehensive support

  • Better than 70% first-call resolution rate

  • Better than 90% CSAT score

Retain Talent

Team GPS

Team GPS is an all-in-one software solution for MSPs to drive employee engagement,
monitor customer sentiment, and foster a strong workplace culture,
resulting in healthy teams and happy clients.

  • Capture a holistic view of client sentiment

  • Gather employee data for meaningful performance measurements

  • Create a healthy work culture with rewards and recognition

  • Give employees clarity on company strategy

Develop Talent


Join us for our annual live event. Build IT LIVE was designed for an MSP for MSPs. We offer 3 days of incredible presentations and training exclusively designed for participants.

  • No fluff

  • No filler

  • No sales pitches!

This one of a kind event offers practical business insights you can apply to your business immediately.

Build IT Communities

Grow the team you need to grow your business. Build IT Communities career development and business training programs offer peer-to-peer learning opportunities for your team.

  • Learn from top industry leaders and business experts

  • Give your top talent the professional development they're looking for!

Explore our upcoming courses or learn about our customized programs for individual businesses like yours.