The Case for Investing in Cybersecurity with Kimberly Simon
Ever meet a cybersecurity compliance guru? You will in this episode of “Sunny’s Silver Linings” as host Sunny Kaila chats with Kimberly Simon, Vice President of Strategic Partnerships for Control Case, and a published author. A native of Zimbabwe, South Africa, Kimberly shares her career journey, the top lessons she’s learned about cybersecurity, and the […]
The Benefits of Outsourcing a NOC Service Provider
In today’s volatile technological world, the importance of a network operations center (NOC) to your MSP can’t be overstated. But effectively staffing one is a huge and expensive undertaking. To operate it 24/7 requires your engineers to provide overnight coverage and to be on-call weekends and holidays. They must monitor, maintain, support, and troubleshoot to […]
How to Get Fair Valuation for Your Business with Reed Warren
When is the right to time to sell your business? And how do you determine the fair valuation to your organization and ensures that you’re not leaving money on the table? Reed Warren, CEO and CVA, iT Valuations, LLC, guest stars on this week’s “Sunny’s Silver Linings” podcast to answer these questions and more. Watch […]
The Importance of Personal Relationships for Professional Growth with Jim Turner
Jim Turner, Technology Strategist at Bridgepointe Technologies, began his entrepreneurial journey with a clarity of vision that’s not easy to come by. “I knew that I wanted to run an IT support company before I even knew how to use a computer,” he shares candidly as he talks to Sunny Kaila in this week’s “Sunny’s […]
Workplace Culture: How It Helps Create a Better Organization with Shawn Torres
A Better Workplace Culture for a Better Organization – MSP Podcast We couldn’t get enough of Shawn Torres. The CEO of In-Telecom Consulting returns for Part 2 of his “Sunny’s Silver Linings” podcast. In today’s episode, Shawn and host Sunny Kaila talk about the top lessons learned in terms of workplace culture and leadership within […]
IT By Design Recognized as a “Great Place to Work” In US For Second Time
Jersey City, NJ—January 26, 2023—IT By Design (ITBD), a leader in technology staffing and solutions for managed services providers, today announced that it has been certified a Great Place to Work company in the United States for the second time. Great Place to Work® is the global authority on workplace culture. Since 1992, they have […]
Know the Difference: Acquiring Talent vs. Recruiting Talent
Are you currently “acquiring” talent or are you “recruiting” talent? Using the right strategy can have a positive impact on your team and overall business. Often these terms are used interchangeably, but they really are two distinct means of filling talent gaps. “Recruiting” focuses on a short-term, fast-fix strategy – perhaps to fill holiday coverage […]
The Makings of a Resilient Leader with Shawn Torres – MSP Podcast
Sunny’s Silver Linings Podcast with Shawn Torres What makes a compelling story? A strong lead character, an arc where he grows by overcoming obstacles, and a satisfying ending after overcoming hardships through grit and determination. Shawn Torres, CEO of In-Telecom Consulting, has such a story. In today’s episode of “Sunny’s Silver Linings” podcast, Shawn takes […]
NPS: An Early Warning System to Save You From Disaster
There are many data points that, when combined, reflect the state of your MSP, from earnings to valuation to operating profit. Each of them have ways to be improved and/or maintained. One of the key indicators of long-term success is your Net Promoter Score – aka, NPS. Why? Because it can have a direct impact […]
IT By Design’s Top MSP Predictions for 2023
IT By Design will celebrate its 20th anniversary as an MSP in 2023 and over those two decades, we’ve accumulated plenty of channel experience and knowledge. It’s been our mission to instill the lessons learned from that time into our service solutions and share them through our Build IT education platform, allowing fellow MSPs to […]