MSP Talent Blueprint Series – Career Development
Step 4 – Career Development July 12th, 1-2 pm EST Career development plans can give your people the development opportunities they want, and help your company put the right people in the right places to allow your workforce to excel. Creating a career development plan requires buy-in and help from a number of different people […]
How Continual Learning, Investing in People and Combining Unique Abilities Lead to Success with Kam Kaila
Teachers are terrific at providing lessons that serve us in many aspects of our lives. That’s evident in this episode of “Sunny’s Silver Linings” podcast featuring Kam Kaila, President of IT By Design and a former teacher. Kam shares her life lessons about the value of learning from others, personalities-based communication, and how the importance […]
The Best Way to Sell Cybersecurity to Today’s MSPs with Matthew Koenig
What is the most effective way for MSPs to sell cybersecurity to their customers? Find out in this brand new episode of Sunny’s Silver Linings, featuring Matthew Koenig, VP of Channel Development at Threat Advice! Matt leverages his deep knowledge of cybersecurity to help give your customers confidence in your team’s capabilities and products, while […]
Great Ways to Address the New Workplace Debate with Adam Slutskin
Work from home vs. Hybrid? Full-time in-house vs. work from home? Every business is asking these same questions. Adam Slutskin, the co-founder of Password Boss/AutoElevate, included. He shares with you his experience struggling with these questions. He offers effective strategies to help your company go from work-from-home back to the hybrid workplace, dealing with remote […]
How to Rev Up Your Sales Talent Strategy Engine with Kendra Lee
What’s the hottest topic in the MSP industry today? Talent, of course! The tough-to-get and tough-to-retain issue that plagues our industry is covered thoroughly in this podcast thanks to Kendra Lee, President of The KLA Group. She’ll share with you the most common mistakes MSPs make regarding hiring and onboarding top sales talent, how to […]
Zero Trust: What MSPs Need to Know About Cybersecurity
If cybersecurity threats are keeping you awake every night, then listen to Ben Jenkins, the Director of Cybersecurity for ThreatLocker. In this “Sunny Silver Linings” podcast, he shares his views regarding zero trust, including his definition of it, the critical pieces that MSPs should be paying attention to in order to attain it, and the […]
Kam Kaila named to CRN’s Women of the Channel Power 70
IT By Design President, Kam Kaila was named this week to CRN’s Women of the Channel Power 70 list for 2022! The list highlights female solution provider leaders whose insight, influence, and leadership drive professional success in their own organizations and across the IT channel. Kam had this to add about being recognized by CRN. […]
IT By Design Announces Eli Manning As Featured Speaker at its Build IT MSP Education Conference
IT By Design, a Master Managed Services Provider (MMSP), announced today that Eli Manning, the former quarterback for the New York Giants and two-time Super Bowl champion and MVP, will be a featured speaker at its annual industry conference, Build IT LIVE, which will be held from Wednesday, July 27, to Friday, July 29, at […]
Discover The Right Equation For A Successful Customer Experience Part 2 with Marnie Stockman
In Part 2 of this two-part Sunny’s Silver Linings episode with Marnie Stockman, the CEO of Lifecycle Insights, she shares with you her advice for customer success structure. This includes the importance of documenting each customer relationship, the need to re-communicate the value you bring to your clients, and the key questions to regularly ask […]
MSP Talent Blueprint Series – Performance Management
Step 3 – Performance Management June 7th 1-2 pm EST An effective performance management process serves as the foundation for aligning the individual’s efforts with the MSP’s strategic goals. Though it requires time to plan and implement, it can save MSPs and their employees significant time and energy. Most importantly, it can be a very […]