Discover The Right Equation For A Successful Customer Experience with Marnie Stockman
What lessons can a former high school math teacher share to help you improve your customer experience? Find out in Part 1 of a two-part podcast with Marnie Stockman, the CEO of Lifecycle Insights, as she gives you a crash course in what she calls “customer success”. She’ll teach you her definition of it, her […]
MSP Solution Series: A Better Way to HelpDesk

MSP Solution Series Your Help desk is often the first impression of your MSP. Learn how to give your customers a much better Help Desk experience. Learn how machine learning, AI, and a limitless talent pool combined can provide the most responsive, intimate, and profitable Helpdesk service imaginable, resulting in: Improved First Call Resolution Increased […]
Growing Your MSP With Cybersecurity with Wes Spencer Part 2
How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it’s critical for you to […]
MSP Talent Blueprint Series – Recruiting and Acquisition Strategies

Step Two – Recruiting and Acquisition Strategies Successful talent acquisition and recruitment is arguably one of the most important drivers of a business’s success. It includes the process of identifying, attracting, selecting, and on-boarding highly qualified individuals. This means that talent acquisition not only begins but is a key part of the employee journey. An […]
Growing Your MSP With Cybersecurity with Wes Spencer
How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it’s critical for you to […]
How to Effectively Address the Biggest Growth Barriers for MSPs with Robert DeMarzo
What are the biggest growth barriers for MSPs today? Find out in this new episode of Sunny’s Silver Linings featuring Robert DeMarzo, Vice President of Channel Futures. Bob lists those barriers, how to address them, and shares how MSPs can maintain their momentum in today’s channel. You’ll learn plenty from a guy who’s at the […]
How Actively Choosing Core Values Makes MSPs More Powerful with Dr. Mandeep Rai Dhillon
You may know the importance of values in your personal life, but are you making them as important in your MSP business? In this podcast, Dr. Mandeep Rai Dhillion, best-selling author of The Values Compass: What 101 Countries Teach Us About Purpose, Life and Leadership, shares her inspiration for writing the book, why MSPs who […]
Talent Lessons From a 40-Year Industry Veteran Arlin Sorensen
Arlin Sorensen has spent 40 years in the Tech/MSP channel, so he has a lot of great insights to share in this “Sunny Silver Linings” podcast. He offers his own perspectives on remote versus hybrid work, tools leaders can use for strategic planning and tells you the greatest lesson he’s learned in attracting and retaining […]
Sikh Chamber of Commerce Global to Honor Community Influencers at 8th Annual Gala
#RiseTogether event recognizes recipients for their positive local and worldwide impact Piscataway, NJ – March 31, 2022—The Sikh Chamber of Commerce Global (SCC) will host its 8th annual Gala where eight leaders of the Sikh community will be honored for their positive influences home and abroad. The individuals include a former New Jersey Attorney General, […]
IT By Design Recognized on CRN’s 2022 Tech Elite 250 List For Earning The Highest Level Of Technical Certifications From Leading Technology Suppliers
Distinction demonstrates recipients possess the training and technical expertise necessary to provide expert-level service to customers Jersey City, NJ―March 30, 2022— IT By Design (ITBD), a Master Managed Services Provider (MMSP), proudly announced today that CRN®, a brand of The Channel Company, has named the company to its 2022 Tech Elite 250 list. This list […]